Receptionist / Front Office Executive

Job Timing : Morning 8AM to 12 PM & Evening 4:00 PM to 8 PM = Total 8 Hrs JOB

Gym Receptionist – Job Profile

Key Responsibilities:

• Welcome members and visitors professionally.
• Handle new membership enquiries and explain gym plans/services.
• Manage membership registrations, renewals, payments, and receipts.
• Maintain member attendance and records in gym software.
• Follow up with prospective clients and membership renewal leads.
• Handle incoming calls, WhatsApp enquiries, and member queries.
• Coordinate appointments, PT schedules, and fitness assessments.
• Support membership and Personal Training (PT) sales targets.
• Maintain daily payment, enquiry, and follow-up reports.
• Coordinate with trainers, housekeeping, and Gym Manager.
• Handle member complaints politely and escalate when required.
• Maintain a clean, organized, and professional reception area.
• Ensure excellent customer service and member satisfaction.

Preferred Skills: Good communication, basic computer/Excel knowledge, customer handling, sales ability, presentable personality, punctuality, and a positive attitude.