Customer Success Associate
TranscomFixed
₹31,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹31,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
3 applicants
Benefits include: PF, Travel Allowance (TA), 5 working days, Two-way cab
Job Description
🚀 Hiring – Customer Success Associate / Customer Support Executive📍 Location: Gurugram – Sector 30
🏢 Work Mode: Work From Office
💰 Salary: Up to ₹35,000 CTC
🕐 5 Days Working | 2 Rotational Week Offs
🌙 24/7 Rotational Shifts, including Night Shifts
🚕 Cab facility available within hiring zone
Job RoleHiring for International BFSI / Fintech processes involving Voice + Chat / Chat Support.
- Key ResponsibilitiesHandle customer queries through Voice and Chat.
- Manage 2+ concurrent chats efficiently for chat roles.
- Assist customers with financial products and services.
- Candidates with Taxation / Tax Documents experience will be preferred for blended roles.
- Maintain customer satisfaction, quality and productivity targets.
- Handle queries accurately while maintaining attention to detail and compliance.
- EligibilityGraduate / Undergraduate can apply.
- Minimum 6 months BFSI experience mandatory.
- Taxation / Tax Documentation experience preferred.
- Excellent English communication – verbal & written.
- 35–40+ WPM typing speed.
- Strong comprehension, multitasking and customer-handling skills.
- Comfortable with rotational/night shifts.
- Immediate joiners preferred.
💰 SalaryUp to ₹35,000 CTC depending on experience/process.
📝 Selection Process- HR Round → Operations Round → Versant Assessment → Client Round
Ideal candidates: BFSI/Fintech/Banking professionals with Customer Support, Taxation, Chat Support, Voice Support or Financial Services experience.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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