Sales Coordinator

Job Profile

We are looking for a customer-focused and energetic professional to join our Sales & Marketing team. The role involves handling inbound and outbound customer interactions, managing enquiries, coordinating orders, and ensuring a seamless customer experience.

The ideal candidate should possess excellent communication skills, a solution-oriented approach, and the ability to build positive relationships with customers while supporting the organization's sales and service objectives.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Respond and close customer enquiries regarding products, orders, pricing, and delivery status.
• Coordinate with internal teams to ensure smooth order processing and timely resolution of customer requests.
• Maintain accurate records of customer interactions, enquiries, and follow-ups.
• Build and maintain strong relationships with existing customers through regular communication.
• Follow up on enquiries, quotations, pending orders, and customer feedback.
• Resolve customer concerns promptly while ensuring a positive customer experience.
• Support the Sales team by coordinating customer requirements and providing timely updates.
• Prepare basic reports related to customer interactions and order status updates.
• Strict adherence to timelines and deadlines for the assigned projects.
• Ensure adherence to company policies and maintain confidentiality of customer information.
• Perform other customer service and sales support responsibilities as assigned.

Skills & Competencies

• Excellent verbal communication and interpersonal skills.
• Strong customer handling and relationship management abilities.
• Good problem-solving and conflict-resolution skills.
• Basic knowledge of Microsoft Excel, Word, and email communication.
• Ability to multitask and manage follow-ups effectively.
• Positive attitude with a customer-first approach.
• Strong organizational and time management skills.