Customer Support Executive
Sekyo Innovations Private LimitedFixed
₹16,000 - ₹20,000
Average Incentives*
₹1,000
Earning Potential
₹21,000
Fixed
₹16,000 - ₹20,000
Average Incentives
₹1,000
Earning Potential
₹21,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
35 applicants
Job Description
*Key Responsibilities*
Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries.
*Problem Solving* : Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.
*Product Expertise* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.
*Documentation* : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides.
*Feedback Loop* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.
*Performance Metrics* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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