Gym Coordinator

We are looking for an energetic, organized, and customer-oriented Gym Coordinator to manage daily gym operations, coordinate with trainers and members, handle memberships, and ensure the smooth functioning of the gym.

Key Responsibilities

• Manage day-to-day gym operations and ensure smooth functioning.
• Welcome members, handle inquiries, and provide information about membership plans.
• Manage new memberships, renewals, registrations, and membership records.
• Coordinate with gym trainers regarding workout schedules and member requirements.
• Schedule personal training sessions, fitness assessments, and group classes.
• Follow up with prospective members and convert inquiries into memberships.
• Monitor member attendance and maintain accurate records.
• Handle member feedback, complaints, and service-related issues.
• Ensure gym equipment, workout areas, and changing rooms are clean and organized.
• Coordinate with housekeeping and maintenance staff for hygiene and equipment upkeep.
• Assist in membership promotions, sales activities, and retention initiatives.
• Maintain daily reports related to memberships, attendance, inquiries, and collections.
• Ensure compliance with gym rules, safety guidelines, and operational procedures.

Required Skills

• Excellent communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Customer service and relationship management.
• Basic sales and membership handling skills.
• Good follow-up and problem-solving abilities.
• Basic computer knowledge, including MS Excel and data entry.
• Ability to manage multiple tasks and handle members professionally.
• Knowledge of fitness and gym operations is an added advantage.

Educational Qualification & Experience

• Qualification: Graduate in any discipline preferred.
• Experience: 1–3 years in gym coordination, fitness center management, front office, or customer service preferred.
• Freshers with good communication and coordination skills may also be considered.

Key Performance Indicators (KPIs)

• New membership conversions and renewals.
• Member satisfaction and retention.
• Timely follow-up on inquiries.
• Accuracy of membership and attendance records.
• Smooth coordination of trainers and daily gym activities.