CRM Executive

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution. The candidate should be comfortable working in rotational shifts and possess strong communication and organizational skills. 

Key Responsibilities

• Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
• Handle customer queries, complaints, feedback, and escalations in a professional and timely manner.
• Update and maintain customer records accurately in the CRM/in-house software.
• Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.
• Monitor customer interactions and ensure all conversations are documented appropriately.
• Follow up with customers regarding pending requests, deliveries, returns, or service related concerns.
• Maintain service quality standards and ensure a positive customer experience.
• Generate basic reports and maintain records of customer interactions and resolutions.
• Adhere to company SOPs and customer service guidelines.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
• Hands-on experience handling:
• o WhatsApp Business
• o Email support
• o Calling platforms
• o Live chat platforms
• o CRM/In-house software
• Excellent verbal and written communication skills in English and Hindi.