Field Debt Manager

● Managing a team of ground Field Executives for effective & efficient recovery of

overdue amounts from default customers through planned visits to customer

addresses

● Ensure proper planning for effective recovery through strong execution; guide

and motivate the field team to reach monthly targets

● Overview of day-to-day agent activities including regular performance

monitoring, in-person visits for high-value accounts, and regular & timely

follow-ups with customers

● Guide executives to increase contactability with customers and execute

advanced loss prevention activities wherever applicable (i.e. skip tracing,

fore-closures, etc.)

● Maintain fair collection practices in adherence with the code of conduct & legal

guidelines and ensure that the team follows the same

● Ensure agents regularly attend all meetings, AHMs, and training sessions as

required

● Highlight accounts requiring legal action and following process on the same

● Ensure that the team adheres to SOPs related to collection such as timely

updation of feedback for assigned accounts, conducting in-depth review and

audit of collection cases, alongside review and presenting a synthesis of

high-value accounts on a weekly basis

● Run daily team stand-up/ huddle, ensure attendance and App adoption by the

agent

● Ensure that you and the team are up to date on all relevant circulars and all

products/services offered.