Customer Relationship Associate

Job Description: Customer Relationship Associate

About the Role

Sunbeam World School is seeking a warm, articulate, and detail-oriented Customer Relationship Associate to serve as the primary point of contact for parents and prospective families. This role focuses on building lasting relationships with parents, resolving their queries with care, and ensuring a smooth, positive journey from first inquiry through to enrollment.

Key Responsibilities

• Serve as the first point of contact for parents calling or inquiring about the school, ensuring every interaction reflects the school's values and warmth
• Reach out to prospective families to understand their requirements and address questions about academics, facilities, fee structure, and admission timelines
• Nurture relationships with inquiring parents through consistent, courteous follow-up until they reach a decision
• Maintain accurate and up-to-date records of parent interactions, feedback, and inquiry status in the CRM/tracking system
• Work towards monthly enrollment/relationship-conversion goals set by management
• Support engagement initiatives such as parent meet-ups, campus visits, and orientation sessions to strengthen the school's connect with the community
• Gather parent feedback and insights to help refine how the school communicates with and supports prospective families
• Collaborate with the marketing team to ensure consistent messaging across outreach touchpoints
• Prepare regular summaries on parent sentiment, inquiry trends, and relationship outcomes for leadership review
• Handle parent concerns with empathy and professionalism, turning hesitations into confidence in the school
• Provide general front-desk and administrative support related to parent relations, as needed

Required Skills & Qualifications

• Graduate in any discipline
• 0–2 years of experience in customer relations, front-office, tele-calling, or client servicing (freshers with strong people skills may also apply)
• Excellent verbal and written communication skills in Hindi and English
• Genuine, empathetic communication style with strong listening skills
• Comfortable managing a high volume of calls and conversations daily
• Basic proficiency in MS Office/Excel and CRM tools
• Well-organized, with the discipline to meet monthly goals
• Patient, warm, and solution-oriented approach to problem-solving

Preferred Attributes

• Prior experience in the education sector or a service-oriented client-facing role
• Natural relationship-builder with a knack for making people feel heard and valued
• Well-groomed, presentable, and professional demeanor

What We Offer

• Fixed salary of ₹18,000 – ₹28,000/month
• Opportunity to work closely with families and be part of a reputed educational institution
• Growth opportunities within the parent relations/customer experience vertical
• Supportive and collaborative work environment

To Apply: Interested candidates may share their updated resume at hr@sunbeamworldschool.com or contact 9711990934.