Service Management Practitioner

Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among involved parties. The role requires managing contracts and shared services to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to foster commitment and drive the strategic agenda forward. This position demands a proactive approach to overseeing multiple activities, ensuring that all elements of service delivery are synchronized and progressing efficiently throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and mitigate risks impacting service delivery and project outcomes.
- Facilitate continuous improvement initiatives to enhance team performance and service quality.
- Support junior team members by providing guidance and fostering a collaborative learning environment.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong ability to coordinate and manage multiple service delivery activities simultaneously.
- Excellent communication and interpersonal skills to engage effectively with diverse stakeholders.
- Capability to analyze complex situations and provide timely, effective solutions.
- Experience in contract management and shared service coordination.
- Skilled in building and maintaining strategic relationships to support organizational objectives.

Additional Information:
- The candidate should have minimum 5 years of experience in Incident Management.
- This position is based at our CODC1A - SEZ location.
- A 15 years full time education is required.