Retail Sales Executive

Job description

Role & responsibilities

• Achieve individual and team sales targets for gold, diamond, silver, and precious jewellery.
• Deliver an exceptional customer experience by understanding customer needs and providing personalized jewellery recommendations.
• Build and maintain long-term relationships with customers to encourage repeat business and referrals.
• Demonstrate strong product knowledge, including jewellery designs, purity, diamonds, gemstones, pricing, and current trends.
• Upsell and cross-sell products to maximize average bill value and overall store sales.
• Assist in visual merchandising, showroom presentation, and maintaining attractive product displays.
• Ensure accurate billing, documentation, and adherence to company policies and operational procedures.
• Support inventory management by maintaining stock accuracy, assisting with stock counts, and ensuring proper handling of jewellery.
• Mentor and guide junior sales associates by sharing product knowledge and best sales practices.
• Handle customer queries, resolve concerns professionally, and support the Store Manager in achieving overall showroom objectives.