E-Commerce Executive

E-commerce Specialist – Fine Jewelry

VVS Jewelry Mfg. | Surat, Gujarat

Job Type: Full-Time, Work From Office

Location: Surat, Gujarat

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Salary: ₹15,000 – ₹25,000/month, based on experience and skills

Experience: Minimum 1+ year required; 2+ years preferred

Industry Experience: Fine Jewelry / Diamond Jewelry E-commerce

Education: No specific degree required

About VVS Jewelry Mfg.VVS Jewelry Mfg. is a fine jewelry manufacturer specializing in diamond and iced-out / hip-hop jewelry, serving international customers and B2B/e-commerce businesses.

We are looking for an experienced E-commerce Specialist who can take ownership of our international e-commerce operations across Amazon US, Etsy, our website and other marketplaces.

This is an end-to-end e-commerce role. You will not simply upload products or process orders. You will be responsible for managing and growing the store — from product listings and conversion optimization to customer communication, order coordination, QC and delivery.

The RoleYour primary responsibility will be to manage, optimize and grow VVS Jewelry Mfg.'s international e-commerce business.

You will be responsible for:

• Managing Amazon US
• Managing Etsy
• Managing our e-commerce website
• Managing additional marketplaces as we expand
• Creating and managing product listings
• Optimizing listings for search visibility and conversion
• Managing customer communication
• Managing orders from placement through delivery
• Coordinating with internal teams for production and fulfillment
• Monitoring store performance and identifying growth opportunities
• Researching competitors and market trends
• Using data to continuously improve the business

The ideal candidate should be comfortable taking ownership of the complete e-commerce operation, rather than waiting for instructions for every task.

Key Responsibilities1. Product Listing ManagementTake complete ownership of the product listing process.

You will:

• Create and publish new product listings
• Manage existing product listings
• Write and optimize product titles
• Write product descriptions
• Manage product specifications and attributes
• Manage variations and options
• Add and organize product media/assets provided by the company
• Optimize listings for marketplace search
• Research and implement relevant keywords
• Improve listings based on customer behavior and performance
• Identify outdated, weak or underperforming listings and improve them
• Ensure product information is accurate and consistent across platforms

Your goal is not simply to have products listed — it is to make listings discoverable, trustworthy and conversion-focused.

2. Conversion & Listing OptimizationContinuously look for ways to improve the performance of our listings.

You will analyze and improve:

• Product titles
• Descriptions
• Keywords
• Product positioning
• Images/media
• Product specifications
• Pricing and offers
• Variations
• Customer reviews and feedback
• Overall buying experience

You should be able to look at an underperforming product and ask:

“Why isn't this product converting, and what can we change?”

Then test and implement improvements.

3. Store ManagementManage the day-to-day operation of our international e-commerce stores.

This includes:

• Product catalog management
• SKU management
• Inventory management
• Pricing updates
• Product availability
• Store health
• Order management
• Returns and customer issues
• Marketplace requirements and policies
• Identifying and resolving listing/store issues
• Keeping the overall store organized and up to date

4. Order & Fulfillment ManagementTake ownership of orders from the moment they are received until they are successfully delivered.

You will:

• Monitor incoming orders
• Add/process orders in our internal systems
• Coordinate with the production team
• Track production progress
• Ensure orders are completed within the required timeline
• Coordinate with QC
• Check that products meet required specifications before shipping
• Coordinate with shipping/logistics
• Ensure orders are dispatched on time
• Track shipments through delivery
• Follow up on delayed or problematic shipments
• Handle post-delivery issues when required

For custom or high-value jewelry orders, you may also need to coordinate with the customer before shipping when confirmation or clarification is required.

5. Customer SupportYou will communicate directly with international customers across our e-commerce channels.

Responsibilities may include:

• Answering product questions
• Answering customization questions
• Providing order updates
• Handling shipping-related questions
• Resolving customer concerns
• Managing returns/exchanges where applicable
• Following up on customer issues
• Communicating professionally with international customers
• Making sure customers have a smooth buying experience

Because we sell fine jewelry, accuracy, patience and attention to detail are extremely important.

6. Analytics & Performance TrackingRegularly monitor the performance of our e-commerce business and identify opportunities for improvement.

You will track metrics such as:

• Sales
• Revenue
• Conversion rate
• Traffic
• CTR
• AOV
• Best-selling products
• Product-level performance
• Returns
• Marketplace fees
• Advertising performance
• Profitability
• Search/listing performance

The expectation is not just to report numbers, but to understand what they mean and take action.

For example:

Traffic is increasing but conversion is falling — why?A product receives views but very few purchases — what should we change?Which products have the strongest potential for growth?Which products should we improve, promote or discontinue?7. E-commerce GrowthWe want someone who thinks beyond daily execution.

You will be expected to:

• Identify new growth opportunities
• Find products with growth potential
• Improve underperforming products
• Experiment with different listing strategies
• Identify opportunities to increase conversion
• Research new marketplace opportunities
• Suggest new products/categories
• Look for ways to improve the customer journey
• Study market trends
• Bring new ideas to the team
• Test, measure and improve

Creative thinking and commercial thinking are important for this role.

8. Competitor & Market ResearchRegularly research international fine-jewelry competitors and marketplaces.

You may analyze:

• Competitor products
• Pricing
• Product titles
• Keywords
• Product descriptions
• Images
• Reviews
• Offers
• Best-selling products
• Customer feedback
• New products
• Market trends
• Marketplace positioning

The goal is to understand what is working in the market and how VVS can compete and differentiate better.

9. Marketplace ManagementPrimary platforms include:

• Amazon US
• Etsy
• VVS Jewelry Mfg. website
• Other marketplaces as the business expands

Experience with additional marketplaces is a plus.

The candidate should be comfortable learning the specific requirements, policies and tools of each platform.

• Who We're Looking ForRequiredMinimum 1+ year of hands-on experience managing fine-jewelry / diamond-jewelry e-commerce
• Experience managing international e-commerce
• Experience managing marketplaces and/or e-commerce websites
• Experience managing the complete product listing process
• Experience handling customer communication
• Understanding of e-commerce conversion optimization
• Ability to manage orders and coordinate fulfillment
• Strong attention to detail
• Good written English and professional communication
• Ability to work with international customers
• Ability to take ownership of responsibilities
• Strongly Preferred2+ years of experience in fine-jewelry e-commerce
• Experience managing diamond jewelry stores
• Experience with Amazon US
• Experience with Etsy
• Experience with Shopify or similar e-commerce platforms
• Experience with multiple international marketplaces
• Understanding of jewelry terminology and specifications
• Experience with e-commerce analytics
• Experience with marketplace SEO
• Experience with e-commerce advertising
• Experience working with made-to-order/custom jewelry

Fine Jewelry Experience Is ImportantThis is not a general e-commerce position.

We specifically want candidates who have successfully worked with fine jewelry / diamond jewelry e-commerce, particularly for international customers.

You should be familiar with the nature of selling high-value jewelry online and understand the importance of:

• Accurate product information
• Jewelry specifications
• Customer trust
• Product presentation
• Customization
• Order accuracy
• Quality control
• Delivery timelines
• Customer communication
• High-value transactions

Candidates without relevant fine-jewelry e-commerce experience are unlikely to be a fit for this position.

The Person We're Looking ForWe value ownership more than simply following instructions.

You should be someone who:

• Takes ownership of the store
• Is customer-focused
• Thinks commercially
• Is creative and willing to experiment
• Notices problems and solves them
• Can work independently
• Is comfortable working with international customers
• Pays close attention to details
• Uses data to make decisions
• Is willing to learn
• Brings ideas to the team
• Works collaboratively with production, QC, sales and other departments

We don't want someone who waits to be told:

“Upload this product.”

We want someone who can also say:

“I noticed this product isn't performing well. Here's what I think is wrong, and here's what I want to test.”

What Success Looks LikeWithin the first 3–6 months, a successful candidate should help us achieve measurable improvement in:

• More e-commerce sales
• Better and more complete product listings
• More products successfully launched
• Higher conversion rates
• Better marketplace visibility/ranking
• Better customer experience
• Faster and more organized order processing
• Fewer operational mistakes
• Better understanding of product and marketplace performance
• More opportunities identified for e-commerce growth

Ultimately, success means building a stronger, better-managed and continuously growing international e-commerce business for VVS Jewelry Mfg.

Compensation₹15,000 – ₹25,000/month

Compensation will depend on the candidate's experience, practical skills and ability to take ownership of the role.

Candidates with stronger relevant fine-jewelry e-commerce experience may be considered toward the higher end of the range.

No specific degree is required.

We care more about real-world experience, skills, results and ability to perform the job than academic qualifications.

How to ApplyPlease send:

1. Your resume/profile
2. Details of the fine-jewelry e-commerce stores/marketplaces you have managed
3. Platforms you have experience with (Amazon, Etsy, Shopify, etc.)
4. Your previous responsibilities
5. Examples of stores/listings you have worked on, where possible
6. A brief explanation of your experience managing international fine-jewelry e-commerce

Candidates with relevant experience should be prepared to discuss specific stores, products, responsibilities and results during the interview.