Customer Support Executive

Tally Support & Sales Executive (Surat)

We are looking for a smart, motivated, and customer-focused individual to join our team as a Tally Support & Sales Executive.

The primary role is to provide support to existing Tally customers by resolving day-to-day issues and coordinating with Tally support whenever required. The candidate will also build relationships with business owners, Chartered Accountants, and organizations to generate business opportunities.

Key Responsibilities

• Provide support to Tally users through phone, remote access, and client visits.
• Troubleshoot common Tally issues such as:
• Reports not generating
• Data synchronization issues
• Tally performance or hanging issues
• Excel import/export and mapping issues
• TDL installation and configuration
• Printing and voucher-related issues
• User access and configuration issues
• Coordinate with Tally Care and technical teams for issue resolution.
• Train customers on basic Tally features and best practices.
• Build strong relationships with existing customers.
• Identify upselling opportunities for Tally licenses, renewals, cloud services, and add-ons.
• Visit clients whenever required for support or business discussions.

Skills Required

• Good knowledge of Tally Accounting Software (preferred).
• Basic understanding of accounting, GST, and business processes.
• Strong troubleshooting and problem-solving skills.
• Good communication skills in Gujarati, Hindi, and English.
• Customer-friendly attitude and willingness to learn.
• Ability to work independently and manage client relationships.

Qualification

• B.Com, BBA, BCA, M.Com, or equivalent.
• Tally knowledge or certification preferred.

Experience

• 2-3 years experience.

Work Location: In person