Waiter / Steward

JOB DESCRIPTION

PositionWaiter / Steward

Department Outlet Operations

Reporting To Outlet Manager / Store Manager

Job LocationFrozen Bottle Outlet

Employment Type-Full-time/Part-Time

About the RoleWe are looking for a friendly, energetic, and customer-focused Waiter / Steward to join our Frozen Bottle outlet team. The role involves welcoming customers, taking and serving orders, maintaining cleanliness and hygiene standards, supporting billing and outlet operations, and ensuring every customer has a pleasant experience.

The ideal candidate should be polite, attentive, well-groomed, and comfortable working in a fast-paced food and beverage environment.

• Key Responsibilities1. Customer ServiceWelcome customers warmly and assist them with seating and menu selection.
• Explain menu items, flavours, sizes, offers, and combos when required.
• Take customer orders accurately and communicate them to the preparation team.
• Serve food and beverages promptly and professionally.
• Check with customers to ensure satisfaction with their order.
• Handle basic customer queries and escalate complaints to the Outlet Manager when required.
• Maintain a positive and courteous attitude at all times.
• 2. Order & Outlet OperationsEnsure orders are correctly placed, prepared, and delivered to the right customer.
• Coordinate with the kitchen/preparation counter to ensure timely service.
• Assist with takeaway and delivery orders when required.
• Support billing and payment collection as per outlet procedures.
• Check that tables and service areas are ready before and after customer use.
• Assist the team during peak hours, weekends, and special promotions.
• 3. Hygiene & CleanlinessMaintain high standards of personal hygiene and grooming.
• Keep tables, chairs, counters, service areas, and surrounding areas clean.
• Follow food safety and hygiene procedures at all times.
• Ensure crockery, cutlery, glasses, trays, and service equipment are clean and properly stored.
• Follow proper waste segregation and disposal procedures.
• Immediately report any hygiene, equipment, or safety concerns to the manager.
• 4. Stock & SuppliesAssist in maintaining adequate supplies of napkins, cutlery, cups, straws, tissues, and other service materials.
• Inform the Outlet Manager about low stock or damaged items.
• Handle outlet equipment and materials responsibly.
• 5. Teamwork & DisciplineWork collaboratively with kitchen, billing, delivery, and management teams.
• Follow the outlet's SOPs, attendance rules, and operational instructions.
• Be punctual and maintain professional behaviour throughout the shift.
• Support other team members during busy periods.
• Maintain confidentiality regarding outlet operations and business information.
• Required Skills & CompetenciesGood communication and interpersonal skills.
• Friendly and customer-oriented approach.
• Ability to work efficiently in a fast-paced environment.
• Good listening and order-taking skills.
• Basic numeracy and ability to handle simple billing/payment processes.
• Ability to work as part of a team.
• Attention to cleanliness and hygiene.
• Willingness to learn outlet procedures and product knowledge.
• Qualifications & ExperienceMinimum 10th / 12th standard preferred.
• Previous experience in a café, restaurant, QSR, dessert outlet, or hospitality environment is preferred but not mandatory.
• Freshers with the right attitude and willingness to learn may be considered.

Personal AttributesThe candidate should be:

• Polite and respectful
• Energetic and hardworking
• Well-groomed
• Honest and responsible
• Punctual and disciplined
• Customer-focused
• Team-oriented
• Willing to work flexible shifts
• Working ConditionsWork involves standing and moving around the outlet for extended periods.
• Flexible working hours and rotational shifts may be required.
• Weekend and public holiday availability may be required depending on outlet requirements.
• The role requires working in a busy customer-facing environment.

Key Performance IndicatorsPerformance may be assessed on:

• Customer service and satisfaction
• Accuracy of orders
• Speed of service
• Cleanliness and hygiene
• Attendance and punctuality
• Teamwork and cooperation
• Compliance with outlet SOPs
• Customer feedback
• Responsible handling of outlet equipment and supplies
• Grooming StandardsClean and neat uniform
• Clean footwear
• Well-maintained hair and personal appearance
• Clean hands and trimmed nails
• Appropriate personal hygiene
• No excessive jewellery or accessories while on duty

Note: The employee is expected to follow all company, food safety, hygiene, and workplace safety policies applicable to the outlet.