Telecalling Team Leader

Zentura Hr Private Limited
Harmu, Ranchi
₹20,000 - ₹25,000 monthly

Fixed

₹20,000 - ₹25,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Basic EnglishBasic English

Job highlights

Walk-in interview

Walk-in interview

Date: 21 Sep 2026 - 05 Oct 2026 | Time: 10.00 am - 04.00 pm...

Urgently hiring

Urgently hiring

15 applicants

15 applicants

Benefits include: Annual Bonus, PF, ESI (ESIC)

Benefits include: Annual Bonus, PF, ESI (ESIC)

Job Description

Service Level & Operational Performance

  • Responsibility: Ensuring the team meets or exceeds daily, weekly, and monthly productivity targets set by the client or management.
  • Key Metrics (KPIs): Service Level Agreement (SLA) adherence, Average Handling Time (AHT), First Contact Resolution (FCR), and schedule adherence. [1, 2, 3]



2. Quality & Compliance

  • Responsibility: Maintaining high standards of customer service delivery and ensuring agents follow process guidelines and security policies. [1, 2]
  • Key Metrics (KPIs): Quality Assurance (QA) scores, customer satisfaction/experience scores (CSAT/ESAT), and compliance or zero-defect adherence.


3. People Management & Team Development


  • Responsibility: Coaching underperforming agents, conducting regular feedback sessions, and building a motivated workforce.


Job role

Work location
Work locationFirst Floor, L/S - 94, Near Kartik Oraon Chowk, Harmu Housing Colony, , Ranchi, Jharkhand 834002, India Harmu, Ranchi
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
Education12th Pass
Skills
SkillsGood Communication Skills, Team management, Team work, Customer management, Blended process, Domestic BPO, Team leading, Call centre support, Leadership skills, Customer experience management, Call center management, Voice Process
English level
English levelBasic English
Gender
GenderAny gender

Walk-in interview details

Apply for the job and call HR to confirm your interview
Date
Date21 Sep 2026 - 05 Oct 2026
Time
Time10.00 am - 04.00 pm

About company

Name
NameZentura Hr Private Limited
Address
AddressFirst Floor, L/S - 94, Near Kartik Oraon Chowk, Harmu Housing Colony, , Ranchi, Jharkhand 834002, India Harmu, Ranchi
Job posted by Zentura Hr Private Limited

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You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ranchi to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Ranchi at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 6 Oct 2026. For more details, download apna app and find Full Time jobs in Ranchi . Through apna, you can find jobs in 64 cities across India. Join NOW!

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