Technical Support Engineer

Job Description – Technical Support Engineer (Warehouse Management System) 

Job Summary 

We are looking for a proactive and technically sound Technical Support Engineer to provide L1/L2 support for our Warehouse Management System (WMS). The ideal candidate should have strong SQL Server knowledge, experience in application support, database troubleshooting, Windows Server administration, and excellent client communication skills. The role involves production support, issue resolution, deployment assistance, and ensuring smooth operation of mission-critical warehouse applications.

 Key Responsibilities

• Provide L1/L2 technical support for Warehouse Management System (WMS) applications.
• Analyze, troubleshoot, and resolve application, database, and server-related issues.
• Perform SQL Server database backup, restoration, and routine maintenance.
• Write and troubleshoot SQL queries, stored procedures, views, and joins.
• Coordinate with clients and internal development teams for timely issue resolution.
• Monitor application health, Windows services, scheduled jobs, and system performance.
• Support software deployments, patch verification, and release activities.
• Maintain incident logs, Root Cause Analysis (RCA), and technical documentation.
• Assist in User Acceptance Testing (UAT), production support, and go-live activities.
• Provide remote support to customers and ensure adherence to SLA timelines.
• Escalate critical issues appropriately and follow up until closure. 

Required Technical Skills

Database & SQL Server

• Microsoft SQL Server
• SQL Server Management Studio (SSMS)
• SQL Query Writing (Basic to Intermediate)
• Joins, Views, Stored Procedures
• Database Backup & Restoration
• Data Import & Export
• Basic SQL Performance Troubleshooting
• Database Health Checks 

Software Testing

• Manual Testing
• Functional Testing
• Regression Testing
• Smoke Testing
• Sanity Testing
• Bug Reporting and Verification 

Windows Server & Infrastructure

• Basic Windows Server Administration
• IIS Administration (Basic)
• Windows Service Restart & Monitoring
• Log Verification & Analysis
• Basic Hardware Troubleshooting
• Printer, Barcode Scanner & Label Printer Support 

Networking

• Basic TCP/IP Networking
• DNS
• VPN Connectivity
• Network Troubleshooting 

Additional Skills

• Excellent verbal and written communication skills.
• Strong client handling and coordination abilities.
• Good documentation and reporting skills.
• Analytical thinking and problem-solving ability.
• Ability to work under pressure and manage multiple priorities.
• Strong teamwork and collaboration skills.
• Willingness to provide production support, including after-hours support when required. 

Good to Have

• Experience with Warehouse Management Systems (WMS).
• API Testing using Postman.
• Azure DevOps or Zoho.
• Remote Desktop (RDP).
• FTP/SFTP.
• ERP Integration knowledge.
• Windows Event Viewer and Log Analysis.
• Exposure to warehouse operations and supply chain processes. 

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Relevant certifications in Microsoft SQL Server or Windows Administration are an added advantage. 

Experience

• Experience: 1–2 years in Application Support, Technical Support, or WMS Support.
• Freshers with excellent SQL knowledge and strong technical aptitude may also be considered. 

Preferred Candidate Profile

• Passionate about troubleshooting and technical problem-solving.
• Customer-focused with excellent interpersonal skills.
• Quick learner with the ability to adapt to new technologies.
• Self-motivated and capable of working independently as well as in a team environment.
• Willing to travel for implementation and customer support, if required.