Customer Support Executive

Support Executive – Customer Support (EdTech) | House of EdTechLocation: Pune (Narhe) - 411041 (Work from Office)

Start Date: Immediate Joiner

Salary: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)

Office Timings: 1:00 PM – 10:00 PM (6-day workweek)

About us:

House Of Edtech (founded in 2022) is a fast-growing, Pune-based company focusing on upskilling professionals through online courses in AI, MS Office, and finance. It acts as an accelerator for content creators, managing branding, sales, and operations for their educational content. The company has a 400+ member team and aims to upskill 10 crore Indians by 2027.

Key Responsibilities

● Customer Support: Assist learners via calls, emails, and chat to resolve queries efficiently.

● Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.

● Student Assistance: Guide learners on course navigation, material access, and platform usage.

● Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.

● Process Improvement: Identify recurring issues and suggest improvements for a better user experience.

● Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

● Education: Bachelor's degree preferred (any discipline).

● Communication: Strong verbal and written skills in English, Hindi & Marathi.

● Customer Focus: Passion for helping customers with a problem-solving mindset.

● Tech-Savvy: Basic understanding of digital tools and learning platforms.

● Patience & Empathy: Ability to handle customer concerns professionally.

● Experience: 0–3 years in a customer support role (Freshers are welcome!).

Why Join House of EdTech?

At House of EdTech, we believe in fostering talent, providing growth opportunities, and creating a work environment that encourages learning and innovation. Here’s why you should consider joining us:

● Fast-growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.

● Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.

● Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.

● Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.

● Make an Impact: Help shape the future of education and empower learners across the country.