Account Manager - (Non-Voice)

•  Key Roles & Responsibilities1. Client Relationship ManagementAct as the main point of contact between the company and clients
• Build and maintain long-term relationships
• Understand client needs and business objectives
• Handle client queries and resolve issues promptly
• 2. Sales & Revenue GrowthIdentify new business opportunities within existing accounts
• Upsell and cross-sell products or services
• Achieve sales targets and revenue goals
• Prepare sales forecasts and reports
• 3. Account Planning & StrategyDevelop account plans to grow business
• Coordinate with internal teams (sales, marketing, operations, finance)
• Monitor account performance and suggest improvements
• 4. Order & Project CoordinationEnsure timely delivery of products/services
• Follow up on orders, payments, and contracts
• Manage project timelines and client expectations
• 5. Reporting & DocumentationMaintain records of client interactions
• Prepare proposals, quotations, and presentations
• Generate performance and revenue reports
• 6. Problem Solving & SupportAddress complaints and provide solutions
• Ensure high customer satisfaction and retention
• Collect feedback and share with management

🔹 Required SkillsStrong communication and negotiation skills

• Relationship-building ability
• Sales and business development knowledge
• Problem-solving skills
• Time management and organizational skills