Sales Team Leader

Job Location: Noida, Sector 65, Uttar Pradesh Employment

Type: Full-Time | On-site

About TruckMitr

TruckMitr is a technology-driven platform transforming India's trucking and logistics ecosystem. We connect drivers, transporters, fleet owners, and other stakeholders through digital solutions that simplify driver hiring, verification, and logistics-related services. We are looking for an experienced, mature, and target-driven Telesales Team Leader who can lead a team of up to 20 telesales executives, drive revenue growth, improve conversions, and take complete ownership of the team's performance against business targets.

Key Responsibilities

Team Leadership & Revenue Ownership

• Lead, manage, and motivate a team of up to 20 telesales executives to achieve and exceed monthly revenue targets.

• Take end-to-end ownership of the telesales department's revenue, productivity, and performance.

• Be the single point of accountability for achieving company-assigned telesales targets.

• Translate business goals into daily, weekly, and monthly targets for individual team members.

• Develop actionable strategies to improve sales performance, conversion rates, and revenue per agent.

• Proactively identify performance gaps and implement corrective actions.

2. Hands-on Sales & Deal Closure

• Be an effective telesales professional who can personally handle important prospects and close challenging deals.

• Step in when team members struggle to convert prospects, understand objections, or close sales.

 • Demonstrate effective sales pitches, objection handling, negotiation, and closing techniques.

• Coach team members through live call support, call reviews, and practical demonstrations.

• Support high-value prospects and critical sales opportunities whenever required.

3. Calling Metrics & Performance Monitoring

 • Understand and monitor key telesales performance metrics, including:

·      Daily calls and connected calls per agent.

·      Average Call Duration / Average Handling Time (ACD/AHT).

·      Lead-to-call and call-to-conversion ratios.

·      Follow-up efficiency and lead conversion rate.

·      Revenue per agent and overall team revenue.

·      Target achievement, productivity, and agent-wise performance.

•       Analyse calling reports, CRM dashboards, and performance data to identify bottlenecks.

•       Ensure that calling activity translates into meaningful customer conversations, conversions, and revenue.

4. Discipline, Productivity & Team Management

• Maintain strict discipline, punctuality, attendance, calling schedules, and CRM reporting.

• Ensure agents follow the prescribed calling process, scripts, lead allocation rules, and follow-up timelines.

• Conduct daily team briefings, performance reviews, and regular coaching sessions. • Set clear expectations and hold team members accountable for their assigned targets.

• Address underperformance through structured improvement plans, coaching, and appropriate escalation.

• Build a competitive, motivated, and performance-oriented team culture.

 5. Incentives, Targets & Performance Accountability

• Understand and implement the company's sales targets, incentive structures, and performance policies.

• Explain targets, incentive eligibility, and applicable performance-related penalties or consequences clearly to the team.

• Monitor incentive eligibility and ensure performance calculations are supported by accurate data.

• Identify high performers and develop strategies to improve the productivity of low performing agents.

• Submit accurate daily, weekly, and monthly performance reports to management.

6. Process Improvement & Coordination

• Work closely with management, marketing, CRM, and operations teams to improve lead quality and conversion rates.

• Identify recurring customer objections and recommend improvements in sales pitches, pricing communication, and follow-up strategies.

• Ensure proper use of CRM and calling systems for lead tracking, follow-ups, and revenue reporting.

• Recruit, on-board, train, and develop telesales executives in coordination with HR, as required.

• Recommend process improvements to make the telesales function more efficient, scalable, and revenue-focused.

Required Qualifications & Experience

• Minimum 3 years of experience in telesales, with substantial experience leading and managing a telesales team.

• Proven experience managing a sizeable team, preferably 30–40 agents or more.

• Demonstrated ability to achieve revenue targets and improve team conversion rates.

• Strong understanding of telesales KPIs, calling matrices, CRM systems, lead management, and sales reporting.

• Excellent communication, negotiation, objection-handling, and deal-closing skills.

• Strong leadership, decision-making, analytical, and problem-solving abilities.

• Proficiency in MS Excel/Google Sheets and CRM or dialler platforms.

• Experience in B2B sales, subscription-based products, or technology-enabled services will be an advantage.

If you have the leadership skills, sales expertise, and ownership mind-set to build a high performing telesales team and drive measurable revenue growth. Ready to lead, inspire, and drive revenue growth? Apply now by sending your updated CV to hr@truckmitr.com.