Operations Manager

Operations Manager

Company: Hanux Learning

Location: Noida, Uttar Pradesh

Job Type: Full-Time

Work Mode: Work from Office

Shift: Night Shift

Working Days: Monday to Friday

Salary: ₹25,000 – ₹40,000 per month

Experience: Minimum 5 Years Relevant Experience

Education: Graduate

Department: Operations / Sales Support & Operations

Job DescriptionHanux Learning is looking for a highly responsible, process-driven, and result-oriented Operations Manager to oversee daily business operations and ensure smooth coordination between Sales, HR, Trainers, and Management.

The ideal candidate should have strong experience in team management, CRM operations, MIS reporting, KPI monitoring, process improvement, and interdepartmental coordination.

This role requires someone who can take ownership of daily operations, monitor employee performance, identify operational gaps, resolve issues quickly, and ensure that assigned tasks and business processes are completed within defined timelines.

The Operations Manager will work closely with management to improve operational efficiency, employee accountability, reporting systems, and overall business performance.

• Key ResponsibilitiesOversee and manage day-to-day business operations.
• Coordinate closely with Sales, HR, Trainers, Customer Support, and Management.
• Ensure smooth execution of daily operational activities across departments.
• Monitor employee productivity, attendance, performance, and task completion.
• Track departmental and individual KPIs on a daily, weekly, and monthly basis.
• Ensure teams are working according to defined processes, SOPs, and company policies.
• Monitor sales activities, lead movement, follow-ups, and CRM updates.
• Ensure proper utilization of the company's CRM and operational systems.
• Identify missing, incorrect, or delayed CRM updates and ensure timely correction.
• Prepare and analyze daily, weekly, and monthly MIS reports.
• Provide management with clear operational and performance reports.
• Create dashboards and trackers for sales, leads, conversions, employee performance, attendance, and other operational metrics.
• Use advanced Excel / Google Sheets for reporting, analysis, tracking, and performance monitoring.
• Conduct regular follow-ups with employees and department heads regarding pending tasks.
• Ensure clear task ownership and accountability across teams.
• Coordinate with trainers regarding client schedules, training requirements, availability, and program delivery.
• Coordinate with HR regarding manpower requirements, attendance, employee performance, onboarding, and operational concerns.
• Support the Sales Team in resolving process, CRM, lead allocation, and coordination issues.
• Identify operational bottlenecks and recommend practical solutions.
• Improve existing processes to increase productivity, accuracy, and efficiency.
• Create and implement SOPs, reporting structures, checklists, and workflows wherever required.
• Resolve daily operational issues and escalate critical matters to management when necessary.
• Ensure proper communication between different departments.
• Conduct regular team reviews and performance discussions.
• Support management in implementing new systems, processes, and business strategies.
• Ensure that management instructions are properly communicated, executed, and tracked to completion.
• Maintain confidentiality of company, client, employee, and business information.

KPI & Performance MonitoringThe Operations Manager will be expected to monitor key operational metrics such as:

• Sales team productivity
• Number of calls and follow-ups
• Lead allocation and utilization
• CRM activity and data accuracy
• Conversion and sales performance
• Pending client follow-ups
• Trainer coordination and scheduling
• Employee attendance and punctuality
• Task completion rates
• Departmental productivity
• Recruitment and manpower status
• Operational turnaround time
• Process compliance

The candidate should be comfortable working with numbers and converting raw operational data into meaningful reports for management.

• Required SkillsTeam Management
• Operations Management
• CRM Management
• MIS Reporting
• Advanced MS Excel
• Google Sheets
• KPI Monitoring
• Performance Management
• Process Improvement
• SOP Development
• Task Management
• Interdepartmental Coordination
• Data Analysis
• Reporting & Dashboard Management
• Problem Solving
• Strong Follow-up Skills
• Excellent English Communication
• Candidate RequirementsGraduate degree from a recognized university.
• Minimum 5 years of relevant experience in Operations, Sales Operations, Business Operations, or a similar role.
• Previous experience managing teams and coordinating with multiple departments.
• Strong knowledge of CRM systems and lead-management processes.
• Strong knowledge of MIS reporting and data analysis.
• Advanced knowledge of Microsoft Excel and Google Sheets.
• Excellent spoken and written English communication.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong ownership and accountability.
• Ability to work independently with minimal supervision.
• Excellent coordination and follow-up skills.
• Comfortable working in a fast-paced and performance-driven environment.
• Comfortable working permanently in the night shift.

Preferred ExperiencePreference will be given to candidates who have previously worked in:

• EdTech / Education
• Training & Certification Companies
• Sales Organizations
• IT / Software Companies
• BPO / KPO Operations
• Recruitment / Staffing Companies
• Customer Service Operations
• Service-Based Businesses

Experience managing sales operations, CRM workflows, lead management, MIS reporting, and employee KPIs will be highly preferred.

Working ScheduleWork Mode: Work from Office – Noida

Shift: Night Shift

Working Days: Monday to Friday

Weekly Off: Saturday and Sunday

Candidates must be comfortable working permanently in the night shift.

Salary & BenefitsSalary: ₹25,000 – ₹40,000 per month, depending on relevant experience, skills, current compensation, and interview performance.

• Benefits5-Day Working Week
• Saturday & Sunday Off
• Structured Training
• Performance-Based Career Growth
• Opportunity to work directly with management
• Exposure to Sales, HR, Training, CRM, and Business Operations
• Opportunity to grow into senior operations and management positions

What We Are Looking ForWe are not looking for someone who only prepares reports or follows instructions.

We are looking for an Operations Manager who can take ownership of the complete operational process, identify problems before they become serious, hold teams accountable, improve systems, monitor numbers, and ensure that management decisions are actually implemented.

The ideal candidate should be disciplined, analytical, proactive, organized, confident, and highly accountable.

They should be comfortable asking questions, following up repeatedly when required, challenging inefficient processes, and ensuring that every important task has a clear owner and deadline.