Front Desk & Customer Support Executive

Company: Universal EV

Location: C-82, Sector 63, Noida, Uttar Pradesh – 201301

Job Type: Full-time

Job Role

We are looking for a female Front Desk & Customer Support Executive to handle customer calls, assist customers visiting our office, coordinate orders, prepare invoices, and support day-to-day office and order-processing activities.

The ideal candidate should be polite, confident, well-organized, and comfortable communicating with customers over phone and in person.

Key Responsibilities

Customer Handling

• Answer incoming customer calls and respond to customer inquiries.
• Make calls to customers regarding orders, services, payments, and follow-ups.
• Welcome and assist customers visiting the office.
• Understand customer requirements and direct them to the appropriate team member.
• Maintain professional and friendly communication with customers.

Order & Billing Management

• Receive and process customer orders through phone, WhatsApp, and other channels.
• Generate invoices using billing software.
• Update customer and order details in the system.
• Coordinate with the warehouse/service team for order preparation.
• Inform customers about order status, payment requirements, and dispatch.

Packing & Dispatch

• Pack spare parts, batteries, and other products safely and properly.
• Verify product, quantity, and customer details before packing.
• Prepare orders for courier or customer pickup.
• Coordinate with delivery/courier partners when required.

Office Support

• Maintain basic customer and order records.
• Keep track of pending orders and payments.
• Assist with daily office coordination and documentation.
• Support the sales and service team with customer communication.
• Perform other day-to-day tasks assigned by management.

Requirements

• Good communication skills in Hindi; basic English is an advantage.
• Polite, confident, and customer-friendly personality.
• Basic computer knowledge.
• Comfortable using WhatsApp and calling applications.
• Basic knowledge of billing/invoice software is preferred.
• Good organizational and multitasking skills.
• Should be punctual, responsible, and willing to learn.

Experience

Freshers can apply. Prior experience in customer support, front desk, billing, retail, sales, or order processing will be an advantage.

Training will be provided for billing software, products, order processing, and company procedures.