Customer Care Executive

Job Description: Customer Support ExecutiveJob Title: Customer Support Executive

Location: Sector 63 noida

Employment Type: Full-Time

Job Summary: We are seeking a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

• Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and provide appropriate solutions within established timelines.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to relevant departments when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Provide product and service information to customers.
• Collaborate with internal teams to improve customer experience.
• Meet individual and team performance targets, including response and resolution times.
• RequirementsBachelor's degree in any discipline (preferred).
• 1–3 years of experience in customer service, customer support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and customer support software/CRM tools.
• Ability to multitask and work in a fast-paced environment.
• Customer-centric attitude with strong interpersonal skills.
• Preferred SkillsExperience with CRM platforms.
• Ability to handle difficult customer situations professionally.
• Strong attention to detail and organizational skills.
• Team player with a positive attitude.
• Key Performance Indicators (KPIs)Customer Satisfaction Score (CSAT)
• First Response Time (FRT)
• Resolution Time
• Customer Retention Rate
• Quality Assurance Score

Salary: As per company standards and experience.

Benefits: Performance incentives, and career growth opportunities.