Back Office Executive

Job Description: Back Office Executive & Telecaller

Department: Loan & Financial Services

Location: Barola, Sector 49, Noida

Job Responsibilities

1. Back Office Operations

• Handle daily data entry, customer records, and documentation.
• Maintain and update customer details and loan application records.
• Verify documents and ensure accurate data entry.
• Prepare daily reports, maintain Excel sheets, and update application status.
• Coordinate with internal teams and banking partners for loan application processing.
• Ensure proper record management and smooth day-to-day office operations.

2. Telecalling & Customer Support

• Make outbound calls to potential customers and follow up on loan enquiries.
• Handle inbound customer enquiries through phone calls, WhatsApp, emails, and other communication channels.
• Explain basic loan products, eligibility criteria, documentation requirements, and application procedures.
• Understand customer requirements and guide them through the loan application process.
• Follow up with interested customers to generate and convert leads.
• Handle customer objections professionally and maintain good customer relationships.

3. General Responsibilities

• Support front-line sales teams with daily operational activities.
• Maintain professionalism while communicating with customers.
• Achieve assigned daily calling, follow-up, and operational targets.
• Maintain accuracy, discipline, and confidentiality of customer information.
• Good communication skills in Hindi.
• Basic understanding of customer handling and telephone etiquette.
• Ability to manage data, documentation, and multiple tasks.
• Freshers can apply. Finance or banking knowledge is an added advantage.

Job Type: Full-time