Sales Counselor

Job Title: Sales Counselor / Membership Counselor

Organization: Human Rights Welfare and Justice Association

Location: [Delhi]

Job Type: Part-Time

Department: Outreach, Fundraising & Member Relations

About Human Rights Welfare and Justice AssociationThe Human Rights Welfare and Justice Association is a non-profit organization dedicated to advocating for social justice, protecting fundamental human rights, providing legal support, and promoting welfare initiatives for underprivileged and vulnerable communities. We aim to foster an inclusive society built on equality, fairness, and fundamental human rights.

Position Summary:

We are seeking an empathetic, persuasive, and target-oriented Sales Counselor to join our Outreach and Member Acquisition team. In this role, you will act as the primary bridge between the organization and the public, prospective members, donors, and corporate sponsors. You will be responsible for explaining our mission, driving membership enrollment, securing donations/subscriptions, and providing guidance on how individuals and institutions can contribute to human rights initiatives.

• Key ResponsibilitiesOutreach & Lead Generation:
• Connect with prospective members, volunteers, donors, and organizational partners via calls, emails, and in-person/virtual meetings.
• Follow up on leads generated through social media, website inquiries, events, and community campaigns.

• Counseling & Engagement:
• Educate potential members and supporters on the organization’s mission, active legal/welfare programs, and membership benefits.
• Understand individual interests and guide stakeholders toward the most suitable membership tiers, donor packages, or sponsorship levels.

• Sales & Membership Acquisition:
• Meet and exceed monthly and quarterly membership conversion and fundraising targets.
• Present compelling cases for support to turn one-time donors or interested individuals into long-term registered members/contributors.
• Maintain precise records of interactions, subscriptions, and follow-up schedules using CRM software.

• Relationship & Support Management:
• Serve as the main point of contact for new members during onboarding.
• Address inquiries regarding association initiatives, membership verification, and event participation.
• Build long-term relationships with donors and members to ensure high retention and renewal rates.

• Reporting & Collaboration:
• Prepare daily, weekly, and monthly reports on sales metrics, conversion rates, and feedback from prospective members.
• Collaborate with the marketing and legal/outreach teams to align counseling pitches with active campaigns and public interest topics.

• Qualifications & RequirementsEducation: Bachelor’s degree in Business, Marketing, Communications, Social Work, Law, Public Relations, or a related field.

• Experience: 1–3 years of experience in tele-counseling, sales, donor acquisition, direct marketing, or membership outreach (experience in non-profits/NGOs is a plus).

• Communication Skills: Excellent verbal and written communication skills with strong active listening abilities.

• Persuasiveness & Empathy: Strong interpersonal skills with the capability to explain complex socio-legal causes compassionately while achieving organizational goals.

• Technical Skills: Proficiency in basic MS Office/Google Workspace tools and working knowledge of CRM software (e.g., Salesforce, HubSpot, or similar tools).

• Passion for Social Causes: Strong commitment to human rights, justice, and social welfare principles.

• What We OfferCompetitive Compensation: Base salary plus performance-based incentives/bonuses.

• Impactful Work: Opportunity to make a direct positive difference in human rights advocacy and community welfare.

• Professional Growth: Training, career advancement opportunities, and networking with legal and human rights professionals.

• Supportive Environment: Inclusive, collaborative, and mission-driven organizational culture.

How to ApplyInterested candidates can send their updated Resume/CV and a brief cover letter outlining their relevant experience to [humanrightswelfarejusticeassoc@gmail.com] with the subject line "Application - Sales Counselor - [Your Name]".