Senior Telesales Executive

Job Description:

We are searching for an engaged telemarketer to boost sales by reaching out to current and potential patients. To this end, the telecaller will be required to obtain lists of individuals' information and guide them to visit the clinic. You should also jot down important notes during conversations to facilitate follow-ups on the CRM. Responsibilities:

• Will be responsible for handling outbound and inbound calls from the prospects and converting them into confirmed patients who will visit the clinic.

• Follow up to ensure that appropriate actions were taken on patients' requests.

• Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

• Attending regular team meetings to clarify progress and performance-related expectations.

• Maintain the database of leads regularly, and create and maintain proper records for all calls on the CRM.

• Contact existing patients as well as new prospective leads using scripts Tele Patient Advisor scripts

• Understand the specifications of the patients and give them appropriate replies.

• Address the patients’ uncertainties, grievances, and suggestions on time.

Qualifications & Skills:

• Excellent verbal and written communication in English.

• Having a pleasing personality, should have working knowledge of MS Excel & work on the Customer Relationship Management software.

• Fresher/ More than 6 months of relevant experience in sales & counseling

• Must be patient service service-oriented, extremely organised, and detail-oriented.

Should be patient and have the ability to engage patients in conversation.

Contact- Jyoti HR-6283284410

Salary- 18000/- to 25000/- based upon skills & experience

Timing-9.45 am to 7 pm