Operation Executive

Position: Operations & In-House Sales Executive

Department: Sales & Operations

Experience: 1–2 Years

Employment Type: Full-Time

• Key ResponsibilitiesHandle in-house sales activities and respond to customer enquiries through phone, email, WhatsApp, and other channels.
• Generate leads and follow up with existing and prospective customers.
• Prepare and share quotations, proposals, and commercial offers.
• Coordinate with the Sales, Service, Production, Accounts, and Dispatch teams for smooth order execution.
• Maintain daily sales and enquiry records in the company portal/CRM.
• Follow up on quotations, purchase orders, payments, and pending customer requirements.
• Coordinate order processing from enquiry to dispatch and billing.
• Maintain proper documentation related to sales and operations.
• Prepare daily/weekly/monthly sales and operations reports.
• Ensure timely follow-up with customers and internal departments.
• Support the sales team in achieving monthly and annual targets.
• Handle customer complaints and coordinate with the concerned department for resolution.
• Maintain professional relationships with customers and provide regular updates.
• Perform other sales and operational activities assigned by the reporting manager.
• Required SkillsGood communication and negotiation skills.
• Good knowledge of MS Excel, Word, Email, and CRM/ERP systems.
• Strong follow-up and coordination skills.
• Ability to handle multiple tasks and meet deadlines.
• Basic understanding of sales, quotations, invoicing, and order processing.
• Cold calling and lead generation experience will be an advantage.
• Knowledge of industrial products, weighing systems, or B2B sales will be preferred.
• Key Performance Indicators (KPI)Monthly sales and revenue achievement.
• Number of qualified leads generated.
• Enquiry-to-order conversion.
• Timely quotation and customer follow-up.
• Order processing and coordination efficiency.
• Customer satisfaction and payment follow-up.