Hub Manager

Job Description – Hub Incharge (HI)Company: Shadowfax Technologies

Designation: Hub Incharge

Department: Last-Mile Operations

Experience: 1–4 Years

Location: As per business requirement

Key Responsibilities:

• Manage end-to-end last-mile delivery operations at the assigned hub.
• Drive rider hiring, onboarding, and deployment to ensure adequate delivery manpower.
• Have strong geographical knowledge of the assigned location, including nearby areas, pin codes, routes, and delivery zones.
• Identify and hire delivery executives based on business requirements and delivery demand.
• Manage rider attendance, productivity, performance, and retention.
• Ensure timely shipment allocation, dispatch, and last-mile delivery within defined SLAs.
• Monitor daily delivery performance, pending shipments, RTO, NDR, and productivity.
• Coordinate with field teams and delivery executives to resolve operational challenges.
• Maintain daily MIS reports and ensure adherence to operational SOPs.
• Ensure sufficient rider availability during peak business periods.

Required Skills & Qualifications:

• Graduate in any discipline.
• 1–4 years of experience in logistics, courier, e-commerce, or last-mile operations.
• Hands-on experience in rider hiring and delivery executive management.
• Strong geographical knowledge of the assigned location and surrounding areas.
• Understanding of local pin codes, delivery routes, and serviceable areas.
• Good communication, coordination, and problem-solving skills.
• Basic knowledge of MS Excel and operational reporting.

Preferred Candidate Profile:

Candidates from Delhivery, Ecom Express, Xpressbees, Ekart, Amazon, Flipkart, and other logistics companies with hands-on experience in last-mile operations, rider hiring, and hub management.

Key Hiring Criteria: Strong rider hiring capabilities, excellent local geographical knowledge, and practical understanding of last-mile delivery operations.