Hub Manager

Job Description – Hub Incharge (HI)Company: Shadowfax Technologies

Designation: Hub Incharge

Department: Last-Mile Operations

Experience: 1–4 Years

Location: Palgarh

Job Responsibilities:

• Manage day-to-day hub operations, ensuring smooth last-mile delivery activities.
• Handle rider allocation, attendance, productivity, and performance monitoring.
• Ensure timely dispatch and delivery of shipments within defined SLAs.
• Manage delivery executives and maintain adequate rider availability.
• Monitor shipment ageing, pending deliveries, RTO, NDR, and delivery performance.
• Coordinate with field teams to resolve operational issues and delivery escalations.
• Ensure proper shipment handling, scanning, sorting, and dispatch processes.
• Maintain daily MIS reports and track key operational metrics.
• Drive operational efficiency and ensure adherence to company SOPs.

Required Skills & Qualifications:

• Graduate in any discipline.
• 1–4 years of experience in logistics, courier, e-commerce, or last-mile operations.
• Good understanding of last-mile delivery operations.
• Experience in managing delivery executives/riders.
• Knowledge of local geography and delivery areas.
• Basic knowledge of MS Excel and operational reporting.
• Good communication, coordination, and problem-solving skills.

Preferred Candidate Profile:

• Candidates from logistics companies such as Delhivery, Ecom Express, Xpressbees, Ekart, Amazon, Flipkart, etc.
• Candidates with hands-on experience in hub management and rider handling will be preferred.

Key Requirement: Strong last-mile operations knowledge and good geographical understanding of the assigned location.