Telecalling Team Leader

Job Title: Team Leader – Telecalling

Department: Sales – Direct Selling Agent (DSA)

Industry: Banking / Financial Services

Experience: 2–5 Years

Qualification: Graduate preferred

Job Summary

We are looking for a motivated and target-oriented Team Leader to manage a team of telecallers in a DSA (Direct Selling Agent) setup. The candidate will be responsible for driving personal loan sales, managing leads, monitoring team performance, improving conversion rates, and ensuring that monthly business targets are achieved.

Key Responsibilities

* Manage and supervise a team of telecallers handling personal loan leads.

* Allocate leads and monitor daily calling activities.

* Ensure achievement of daily, weekly, and monthly sales targets.

* Guide team members on customer pitching, objection handling, and lead conversion.

* Monitor call quality, follow-ups, and team productivity.

* Generate business through customer leads for personal loans and other financial products.

* Coordinate with banks and NBFCs for loan application processing.

* Ensure proper collection of customer documents and completion of applications.

* Track login, approval, disbursement, and conversion reports.

* Conduct regular team meetings and provide performance feedback.

* Train new team members and support underperforming employees.

* Ensure compliance with company policies, customer consent, and data privacy requirements.

Required Skills

* Excellent communication and sales skills.

* Strong team management and leadership abilities.

* Knowledge of personal loans and banking products.

* Good lead management and follow-up skills.

* Ability to achieve targets and handle work pressure.

Eligibility Criteria

* Graduate preferred.

* 1–5 years of experience in tele calling or sales.

* Prior experience as a Team Leader in a DSA, bank, NBFC, or personal loan process preferred.

* Fresh team leaders with relevant sales experience may also be considered.

Salary and Incentives

* Fixed salary based on experience.

* Attractive performance-based incentives.

* Career growth opportunities.