Service Coordinator

JOB DESCRIPTION – SERVICE COORDINATORPosition: Service Coordinator

Department: Service

Location: Mumbai

Employment Type: Full-Time

Experience: 1–3 Years / Freshers with relevant skills may also apply

Qualification: Any Graduate / Diploma

About the RoleWe are looking for a Service Coordinator to coordinate day-to-day service activities between customers, service engineers, and the internal team. The candidate will be responsible for scheduling service visits, maintaining service records, coordinating with customers and engineers, and ensuring timely completion of service requests.

• Key ResponsibilitiesCoordinate service calls and customer complaints and ensure timely resolution.
• Schedule and assign service engineers for customer visits.
• Coordinate with service engineers regarding daily work schedules, site visits, and pending jobs.
• Maintain proper records of service calls, installation, preventive maintenance and breakdown services.
• Follow up with engineers for service reports and ensure timely submission.
• Coordinate with customers regarding service schedules, engineer visits and pending issues.
• Maintain daily/weekly/monthly service reports in MS Excel.
• Track pending service calls and follow up until closure.
• Coordinate with the Service Manager, Sales Team and Stores/Spare Parts Team whenever required.
• Coordinate for availability and dispatch of spare parts, tools and other service requirements.
• Prepare and maintain service-related documentation, including job sheets, service reports and customer records.
• Monitor engineer attendance, field visits and work status.
• Prepare regular reports related to service calls, pending complaints, engineer visits and closure status.
• Handle customer communication professionally and maintain good customer relationships.
• Perform other service coordination and administrative activities assigned by the management.
• Required SkillsGood computer knowledge.
• Good working knowledge of MS Excel.
• Good communication and coordination skills.
• Good follow-up and record-maintenance ability.
• Basic knowledge of MS Word and Outlook/email.
• Ability to communicate with customers and service engineers professionally.
• Good organizational and time-management skills.
• Ability to handle multiple service requests simultaneously.
• QualificationAny Graduate can apply.
• Candidates with experience in service coordination, customer support, technical support or administration will be preferred.
• Candidate PreferenceImmediate joiners preferred.
• Candidates with good communication and Excel skills.
• Freshers with strong computer knowledge and willingness to learn may also apply.
• Key Performance Areas (KPI)Timely allocation of service calls.
• Timely follow-up and closure of customer complaints.
• Accuracy of service records and reports.
• Timely submission of service reports.
• Engineer coordination and utilization.
• Customer response and coordination.
• Proper tracking of pending service calls and spare requirements.