Telecalling Executive

Key Job Responsibilities of an LCO Telecaller

LCO CallingCall assigned LCOs as per the daily allocation.

• Explain the purpose of the call clearly.
• Maintain professional communication with LCOs.

Follow-up & ConversionFollow up on pending cases regularly.

• Encourage LCOs to complete the required action.
• Convert eligible/pending cases into successful closures.

Winback / Recovery

• Contact LCOs regarding disconnected, suspended, or inactive accounts where applicable.
• Explain outstanding dues, offers, waiver/process requirements, and payment options.
• Generate maximum Winback/Recovery from the assigned portfolio.

Payment Follow-up

• Follow up for pending payments.
• Remind LCOs about due amounts and payment timelines.
• Capture payment commitments and follow up until payment is received.

Case Status & Remarks

• Update every call outcome correctly in the calling/application system.
• Record proper remarks such as:
• Connected
• Not Connected
• Call Back
• Payment Promised
• Payment Done
• Disagree
• Wrong Number
• Already Submitted, etc.

Daily Target AchievementWork according to the assigned daily/monthly calling and conversion targets.

• Track personal performance against target.
• Focus on high-potential cases to improve productivity.

EscalationEscalate unresolved issues to the TL/concerned department.

• Highlight system issues, payment issues, waiver issues, or customer/LCO disputes.