Client Relations Manager

Client Experience Manager – Bumpify by Divya

Role Purpose:

To become the primary point of contact for clients after booking and ensure a smooth, premium experience from booking till final delivery.

Key Responsibilities

Manage all client WhatsApp groups professionally.

Handle day-to-day client communication and queries.

Coordinate with clients regarding shoot timings, outfits, makeup, setups, photographers, etc.

Ensure every booked client receives proper pre-shoot guidance.

Coordinate internally with photographers, makeup artists, editors, sales and studio teams.

Handle client complaints, concerns and last-minute issues.

Take ownership of resolving client problems instead of simply forwarding them to the Owner.

Follow up on pending edits, albums, reels, RAW data and final deliveries.

Keep clients updated proactively so they don't have to repeatedly ask for updates.

Coordinate shoot-day requirements and make sure commitments made to the client are fulfilled.

Escalate only serious or exceptional matters to the Owner.

Maintain proper records of complaints, pending tasks and client feedback.

Ensure every client receives a premium and professional Bumpify experience.

The Person We Are Looking For

2–5 years of experience in Client Servicing / Customer Experience / Hospitality / Wedding / Photography / Luxury Services.

Excellent communication skills in English and Hindi.

Strong WhatsApp and phone communication skills.

Calm and professional while dealing with difficult clients.

Excellent coordination and follow-up skills.

Strong ownership mentality.

Ability to work independently and make decisions.

Should be solution-oriented rather than constantly asking for instructions.

Should have zero ego/attitude issues and be comfortable coordinating with multiple departments.

Photography/studio/wedding industry experience will be an added advantage.

Most Important Expectation

This is not just a WhatsApp replying job.

We need someone who can take complete ownership of the client journey:

Client Issue → Understand → Coordinate → Solve → Update Client → Close the Issue

The person should be capable of handling routine client matters independently, so that the Owner can focus on business growth, strategy and operations instead of daily client servicing.