Customer Service Executive

Customer Support Executive

Industry: Healthcare – Paediatric & Gynaecology Clinic

Location: Salt lake Sector 5.

Salary: Up to ₹40,000 per month

Working Days: Monday to Saturday

Shift Timing: 4:30 AM to 1:30 PM IST (Monday to Saturday)

Job Summary:

We are looking for an experienced and customer-focused Customer Support Executive to support a paediatric and gynaecology clinic based in Melbourne, Australia. The ideal candidate should have relevant experience in customer service, excellent spoken and written communication skills, and strong proficiency in Advanced Excel.

The role primarily involves processing doctor referrals and medical correspondence, handling incoming calls, and ensuring accurate and timely communication with patients, doctors, and other healthcare stakeholders.

Key Responsibilities:

• Handle incoming calls professionally and respond to customer or patient queries.
• Process doctor referrals, medical letters, and other clinic-related correspondence accurately and within stipulated timelines.
• Review, update, and maintain patient and referral records in the relevant systems.
• Coordinate with doctors, clinic staff, and other stakeholders regarding referrals and documentation.
• Ensure all information is recorded accurately and handled confidentially.
• Use Advanced Excel for data management, reporting, tracking, and maintaining records.
• Follow established procedures and service quality standards.
• Manage multiple tasks efficiently while maintaining accuracy and professionalism.

Required Skills & Qualifications:

• Relevant experience in customer service, customer support, or a similar role is mandatory.
• Strong proficiency in Advanced Excel, including functions, formulas, data management, and reporting.
• Excellent spoken and written English communication skills.
• Good telephone etiquette and the ability to handle calls professionally.
• Strong attention to detail and accuracy in documentation and data processing.
• Prior experience in healthcare, medical administration, clinic support, or medical documentation will be an added advantage.

Salary & Working Schedule

• Salary: Up to ₹40,000 per month, depending on experience and suitability.

• Shift: 4:30 AM – 1:30 PM IST.

• Working Days: Monday to Saturday.

• Work Environment: Supporting a Paediatric and Gynaecology clinic based in Melbourne, Australia.

Interested candidates can share their updated CV to HR Ajanta (9073625086)