Recovery Executive

Role Overview:

We are seeking a detail-oriented Customer Success Executive - Payments preferably with experience in accounts

receivable. The role focuses on ensuring timely payment follow-ups, and maintaining strong customer relationships to

support smooth recovery processes. The ideal candidate should be organized, analytical, and comfortable working in a

fast-paced environment.

Key Responsibility:

1. Accounts Receivable & Recovery

● Track accounts receivable ageing and follow up on overdue payments.

● Communicate with customers regarding outstanding invoices and payment status.

● Reconcile accounts receivable ledgers to ensure data accuracy.

● Prepare and share periodic statements of account with customers.

● Coordinate with internal teams to escalate unresolved payment or recovery issues.

2. Customer Success & Support

● Respond promptly and professionally to customer queries related to billing and payments.

● Build and maintain strong customer relationships to ensure smooth billing and recovery processes.

3. Compliance

● Ensure compliance with company policies, internal procedures, and applicable accounting regulations.

Qualifications & Skills

● Bachelor’s degree in any field.

● Basic understanding of basic accounting principles.

● Basic knowledge in MS Excel.

● Strong analytical, problem-solving, and organizational skills

● High attention to detail and accuracy.

● Good communication and interpersonal skills.

● Ability to manage multiple tasks effectively in a dynamic work environment.