Telecalling Executive

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Generate sales through telephonic conversations and follow-ups.
• Understand customer requirements and recommend suitable products/services.
• Explain product features, benefits, pricing, offers, and terms clearly.
• Handle customer questions, objections, and concerns professionally.
• Follow up with leads through calls, WhatsApp, email, or other communication channels.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM/system.
• Achieve daily, weekly, and monthly sales targets.
• Build and maintain positive relationships with customers.
• Coordinate with the sales and operations teams to ensure smooth order processing.
• Stay updated on products, services, competitors, and market trends.

Requirements

• 1–3 years of experience in telesales, telecalling, inside sales, or a similar role.
• Excellent verbal communication and convincing skills.
• Customer-focused and confident over the phone.
• Ability to handle objections and negotiate effectively.
• Good follow-up and lead-conversion skills.
• Basic computer and CRM knowledge.
• Ability to work independently and meet sales targets.
• Fluency in English and relevant local languages is preferred.

Key Skills

• Telesales & Telecalling
• Lead Generation
• Lead Conversion
• Customer Relationship Management
• Negotiation & Persuasion
• Follow-up
• Communication Skills
• Sales Target Achievement
• CRM/Data Management

Compensation & Benefits

• Competitive salary with performance-based incentives.
• Sales incentives and bonuses based on achievement.
• Training and career growth opportunities.
• Supportive and performance-driven work environment.