Receptionist / Front Office Executive

Front Office Receptionist Mantra Wellness Spa – Hyderabad

We are looking for a professional, presentable, and customer-focused Front Office Receptionist to manage guest interactions, appointments, billing, and day-to-day front desk operations.

• Key ResponsibilitiesWelcome guests professionally and understand their service requirements.
• Handle incoming calls, WhatsApp enquiries, and walk-in customers.
• Schedule, confirm, reschedule, and manage spa appointments.
• Explain massage, spa, facial, membership, and package options clearly.
• Recommend suitable services and upsell packages, memberships, and add-on treatments.
• Coordinate with therapists to manage appointments and minimize waiting time.
• Maintain accurate customer details and appointment records.
• Handle billing, cash, UPI/card payments, invoices, and daily collection reports.
• Follow up with enquiries, previous customers, and membership clients.
• Collect customer feedback and help resolve basic guest concerns professionally.
• Maintain a clean, organized, and premium-looking reception area.
• Coordinate with the Spa Manager regarding daily bookings, sales targets, customer issues, and staff availability.
• Maintain confidentiality of customer and business information.
• Candidate RequirementsMinimum 1–2 years of experience in reception, front office, customer service, hospitality, salon, spa, clinic, or similar roles preferred.
• Good communication skills in English, Telugu and/or Hindi.
• Comfortable handling phone calls and WhatsApp enquiries.
• Basic computer, billing/POS, Excel and data-entry knowledge.
• Good grooming and professional presentation.
• Strong customer-handling and sales skills.
• Should be comfortable working with monthly sales and conversion targets.
• Must be punctual, responsible, and able to handle a busy front desk.

Key Performance AreasCustomer Service: Guest experience, feedback and complaint handling.

Sales: Converting enquiries and walk-ins into bookings, packages and memberships.

Operations: Appointment management, therapist coordination, billing and daily reports.

Job DetailsCompany: Mantra Wellness Spa

Location: Hyderabad

Job Type: Full-time

Department: Front Office / Guest Relations / Sales

Salary: Based on experience + performance incentives