Front Office Executive

We are looking for a Front Office Executive to manage the front desk and provide professional, efficient support to customers, visitors, and internal teams. The ideal candidate should have good communication skills, be comfortable using computers, and be able to handle multiple tasks in a fast-paced courier and logistics environment.

Key Responsibilities

• Welcome and assist customers and visitors at the front office.
• Handle customer enquiries regarding courier bookings, shipments, delivery status, and services.
• Coordinate with branches, delivery teams, and operations staff for customer requirements.
• Assist customers with shipment bookings, documentation, and related processes.
• Handle incoming calls, emails, and customer requests professionally.
• Maintain accurate records of bookings, enquiries, payments, and other front-office activities.
• Ensure timely data entry and updating of shipment information.
• Handle basic billing, receipts, and cash/UPI transactions when required.
• Follow up on pending shipments, delivery issues, and customer complaints.
• Escalate operational issues to the concerned team or manager.
• Maintain a clean, organised, and professional front-office environment.
• Support day-to-day administrative and operational activities as required.

Requirements

• 1–2 years of experience in front office, customer service, administration, courier/logistics, or a similar role preferred.
• Good verbal and written communication skills.
• Basic knowledge of MS Office and Google Workspace.
• Comfortable using computers and learning new software/apps.
• Good organisational and multitasking skills.
• Customer-oriented and professional attitude.
• Ability to work independently and coordinate effectively with a team.
• Prior experience in the courier or logistics industry will be an added advantage.