Collection Voice Process Banking

Customer Support Executive – Banking Voice Process (Collections)

Process: State Bank of India (SBI) – Collections

Job Summary:

We are looking for Customer Support Executives for the SBI Banking Voice Collections process. The role involves interacting with customers over calls regarding overdue payments, providing repayment options, and ensuring timely recovery while maintaining professional and ethical communication standards.

Key Responsibilities:

• Make outbound voice calls to SBI customers for payment reminders and collections
• Follow up on overdue accounts and educate customers about pending dues
• Negotiate payment plans and explain repayment options as per process guidelines
• Maintain accurate call notes and update customer information in systems
• Ensure compliance with RBI, SBI, and company policies during all interactions
• Handle customer objections and escalations professionally

Eligibility Criteria:

• Minimum qualification: Graduate
• Fresher’s and experienced candidates can apply (collections experience preferred)
• Good communication skills in Language(Telugu,)
• Basic understanding of banking and financial products

Skills Required:

• Strong negotiation and convincing skills
• Clear voice and effective communication
• Customer handling and objection management
• Basic computer knowledge and CRM usage

Work Location:

• Telangana  (Secunderabad)

Shift Timing: 8.30am – 6.00pm

• Day shift / Rotational Week off (as per process requirement)

Salary & Benefits:

• Salary: As per company standards
• Performance-based incentives applicable
• PF & ESI

Contact Details . 9985029985 Narasimha

7893223027 Sunai Raja