Telecaller

Company: Star Travellers DMC Private Limited

Department: Sales & Customer Relationship Management

Position: Telecaller / Customer Relationship Executive

Experience: Freshers and Experienced Candidates Welcome

Employment Type: Full-time

Location: Gurugram, Haryana

Job SummaryWe are looking for an enthusiastic, confident, and customer-oriented Telecaller to manage relationships with travel agents and generate travel-related business queries for domestic and international destinations.

The candidate will be responsible for communicating with travel agents, understanding their requirements, generating travel enquiries, maintaining regular follow-ups, and building long-term professional relationships.

Candidates from any industry are welcome to apply. Freshers with good communication skills and a willingness to learn about the travel and tourism industry are encouraged to apply.

Key Responsibilities

1. Agent Relationship Management

• Build and maintain strong relationships with existing and prospective travel agents.
• Regularly connect with travel agents through phone calls and WhatsApp.
• Understand agents' business requirements and identify potential business opportunities.
• Maintain professional communication and ensure good customer relationship management.
• Follow up with agents to maintain regular business engagement.

2. Query Generation – Domestic & International Travel

• Generate travel-related queries from agents for domestic and international destinations.
• Understand agents' requirements regarding FIT, group tours, family holidays, and MICE travel.
• Collect complete travel details, including destination, travel dates, number of passengers, hotel requirements, and other preferences.
• Coordinate with the operations and sales teams to ensure timely handling of enquiries.
• Follow up with agents regarding quotations and booking confirmations.

3. Calling & Communication

• Make daily outbound calls to existing and potential travel agents.
• Handle incoming calls and travel-related enquiries professionally.
• Introduce company services, destinations, and travel packages to agents.
• Maintain proper calling records, agent databases, and follow-up reports.
• Ensure consistent communication and timely follow-ups.

4. Customer Relationship Management (CRM)

• Maintain and update agent contact databases.
• Record calling details, travel requirements, and enquiry status.
• Identify inactive agents and work towards reactivating business relationships.
• Ensure proper coordination between agents and internal departments.
• Required Skills & QualificationsExcellent communication and interpersonal skills.
• Fluent in Hindi and English (both spoken and written).
• Knowledge of at least one additional regional language is preferred:
• 
  
• Punjabi
• Marathi
• Gujarati
• Strong customer relationship management and telephone communication skills.
• Confident in handling outbound and inbound calls.
• Good follow-up, coordination, and relationship-building abilities.
• Basic computer knowledge, MS Excel, and WhatsApp communication.
• Positive attitude, patience, and a target-oriented approach.
• Experience & EligibilityFreshers are welcome to apply.
• Candidates from any industry can apply.
• Experience in telecalling, customer service, sales, or CRM will be an added advantage.
• Prior experience in the travel and tourism industry is not mandatory.

Ideal Candidate ProfileWe are looking for someone who:

• Enjoys communicating with people and building relationships.
• Can confidently speak with travel agents across different regions of India.
• Has the ability to generate genuine domestic and international travel enquiries.
• Is proactive in follow-ups and maintaining agent relationships.
• Is enthusiastic about learning the travel and tourism business.