Recovery Associate – Loan Collections (Voice Process)

Recovery Associate – Loan Collections (Voice Process)

Job TitleRecovery Associate – Loan Collections (Voice Process)

Job TypeFull-Time | Permanent

LocationGurgaon (Work from Office)

Experience1–3 Years

SalaryBest in Industry

Job OverviewWe are looking for a Recovery Associate to manage loan repayment follow-ups through outbound calling. The role involves contacting customers with overdue loan or EMI payments, explaining outstanding dues, negotiating repayment plans, and ensuring timely recovery while maintaining a professional and customer-friendly approach.

This is a voice-based recovery role and does not involve field collections. Candidates should be comfortable making a high volume of calls, handling customer objections, and working towards monthly recovery targets.

• Key ResponsibilitiesMake outbound calls to customers for overdue loan EMIs and pending payments.
• Inform customers about outstanding dues, repayment schedules, and payment options.
• Follow up with customers to secure payment commitments and ensure timely collections.
• Handle customer queries related to loan repayments and overdue accounts.
• Maintain accurate records of customer interactions, payment commitments, and follow-up actions.
• Track and monitor assigned loan portfolios to achieve collection targets.
• Escalate unresolved or sensitive cases to the Team Leader.
• Ensure compliance with RBI guidelines and company policies during all customer interactions.
• Maintain professionalism and confidentiality while dealing with customers.
• Eligibility CriteriaGraduate in any discipline.
• 1–3 years of experience in collections, loan recovery, telecalling, customer service, NBFC, banking, fintech, or BPO processes.
• Good communication skills in Hindi and English.
• Comfortable with outbound calling and recovery targets.
• Basic computer knowledge and CRM/data entry skills.
• Strong negotiation and customer handling abilities.
• Candidates based in Gurgaon/NCR or willing to relocate will be preferred.
• Preferred ExperienceLoan collections and recovery.
• EMI reminder calling.
• Personal Loan, Business Loan, Consumer Loan, or Credit Card collections.
• NBFC, Fintech, Banking, Lending, or Call Center processes.
• Skills RequiredCommunication Skills
• Negotiation & Persuasion
• Customer Handling
• Follow-up & Recovery Management
• MS Excel & Computer Basics
• Target-Oriented Approach

Immediate Joiners Preferred