Customer Care Executive

Customer Experience & Operations ExecutiveMAYIN INDIA | Gurgaon | Work From OfficeMAYIN INDIA is looking for an articulate, organised and proactive Customer Experience & Operations Executive to take ownership of our customer communication while supporting the day-to-day operations of the brand.

This is a role for someone who enjoys speaking to people, solving problems, staying organised and getting things done. Since customer queries may not occupy the entire day, the role will also involve supporting other operational and brand-related tasks as required.

What you'll doCustomer Experience

• Handle customer queries and communication across WhatsApp, Instagram, email and other customer touchpoints.
• Respond to customers promptly, politely and professionally.
• Help customers with product-related queries, orders, shipping, exchanges, returns and other concerns.
• Understand customer concerns and resolve them independently wherever possible.
• Escalate issues appropriately when required and ensure they are followed through to resolution.
• Maintain a high standard of customer experience and communication that reflects MAYIN's brand positioning.
• Keep track of customer issues, recurring queries and feedback and communicate useful insights to the team.

Operations & Order Coordination

• Coordinate with the internal team and external partners on orders, dispatches, deliveries, exchanges and other operational requirements.
• Assist with backend processes and ensure that customer/order-related information is accurate and updated.
• Follow up on pending tasks and ensure things don't get missed.
• Help streamline routine processes as the business grows.

Brand & Other Support

• Assist with influencer communication and coordination when required.
• Support the team with basic research, coordination, data entry, documentation and other day-to-day tasks.
• Take ownership of additional responsibilities as required by the business.
• Be willing to learn different aspects of a growing fashion brand rather than being restricted to a single function.
• What we're looking forExcellent spoken and written English is essential.
• Clear, confident and pleasant communication skills.
• Someone who is naturally helpful and genuinely enjoys interacting with customers.
• Good problem-solving ability and common sense.
• Strong follow-up and organisational skills.
• Comfortable using WhatsApp, Instagram, email, Google Sheets/Docs and basic digital tools.
• Someone who can work independently once given direction and doesn't need to be constantly told what to do.
• Attention to detail and the ability to manage multiple small tasks without losing track.
• A positive, mature and professional approach to handling customers and internal work.
• Prior experience in customer experience, client servicing, e-commerce, fashion, lifestyle, beauty, retail or D2C brands would be preferred.

The kind of person who will do well hereWe are looking for someone who is polished, dependable and proactive. You should be comfortable moving between customer conversations, operational follow-ups and miscellaneous tasks that help the business run better.

This isn't a role where you'll simply answer messages all day. We expect you to take ownership of whatever needs to get done.