Collections Executive

Tele Collection Executive- Gurgaon

Experience: 6 Months – 1 Year (Collections/Recovery)

Salary: ₹16,000 – ₹21,000 per month

Employment Type: Full-Time

Open Positions: 15

About the RoleWe are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities· Make outbound calls to customers for overdue payment recovery.

· Follow up with customers and negotiate payment commitments.

· Resolve customer queries related to outstanding dues in a professional manner.

· Maintain accurate call records and update collection remarks in the CRM/system.

· Achieve daily, weekly, and monthly collection targets.

· Ensure adherence to company policies, compliance guidelines, and collection processes.

· Build positive customer relationships while maintaining professionalism during recovery calls.

· Escalate unresolved cases as per the defined process.

· Coordinate with internal teams to ensure smooth resolution of customer issues.

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Required Skills· 6 months to 1 year of experience in collections, recovery, or tele-calling.

· Excellent verbal communication and negotiation skills.

· Strong customer handling and persuasion abilities.

· Basic computer knowledge and familiarity with CRM systems.

· Ability to work under pressure and meet collection targets.

· Good problem-solving and interpersonal skills.

· Positive attitude and willingness to learn.

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Eligibility· Minimum qualification: 12th Pass/Graduate (preferred).

· Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.

· Immediate joiners will be preferre