Service Coordinator

Job Description – Service Coordinator

Job Title: Service Coordinator

Location: Faridabad

Employment Type: Full-Time

About the CompanyPresto Stantest Pvt. Ltd. (Presto Group) is a leading manufacturer of quality testing instruments and machines used across industries such as plastics, packaging, paper, textiles, and automotive. With over four decades of industry experience, the company delivers reliable testing solutions to customers across India and international markets.

Website: www.prestogroup.com

Key Responsibilities

·      Pending Payment Follow-Up: Follow up with customers regarding outstanding payments and ensure timely collection and accurate payment tracking.

·      Customer Feedback Calling: Conduct post-service feedback calls to assess customer satisfaction, gather feedback, and identify areas for improvement.

·      Installation Coordination: Coordinate installation schedules for newly purchased instruments, ensuring timely execution and effective communication with customers and service teams.

·      Proforma Invoice (PI) Follow-Up: Track and follow up on PIs related to spare parts, service visits, and service charges to ensure timely payment and closure.

·      Customer Communication: Handle customer queries, service requests, and concerns while ensuring prompt responses and effective resolution.

·      Service Coordination: Coordinate with service engineers and internal departments for installations, service visits, and calibration-related requirements.

·      Documentation and Reporting: Maintain accurate records of customer interactions, service requests, payment status, and service-related activities.

·      Quotation and Invoice Preparation: Prepare quotations, invoices, and other service-related commercial documents as required.

·      Order Processing: Process service and spare parts orders and coordinate with relevant departments to ensure timely execution.

·      Calibration Documentation: Coordinate the preparation and dispatch of calibration certificates and other relevant service documents.

Required Skills

·      Customer Calling and Payment Follow-Up

·      Customer Relationship Management and Issue Resolution

·      Service Scheduling and Installation Coordination

·      Proforma Invoice (PI) Tracking and Follow-Up

·      Quotation and Invoice Preparation

·      Order Processing and Service Documentation

·      Calibration Certificate Coordination

·      Reporting and Record Maintenance

·      Strong Verbal and Written Communication Skills

Additional Requirements

·      Previous SERVICE COORDINATION experience is mandatory.

·      Proficiency in MS Office, particularly MS Excel, and familiarity with CRM tools.

·      Strong communication, interpersonal, and coordination skills.

·      Good follow-up and organizational abilities.

·      Ability to handle multiple tasks efficiently and maintain accurate records.

·      A customer-focused, proactive, and solution-oriented approach.