Receptionist / Front Office Executive

Job Description: Front Desk Executive – Sales Gallery

Role Overview:

The Front Desk Executive serves as the primary face of the sales gallery, responsible for creating a warm, professional, and welcoming first impression for all prospective homebuyers, channel partners, and visitors.

• Key Responsibilities & Essential DutiesSite Greeting & Guest Hospitality:
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• Welcome visitors warmly upon arrival at the sales gallery and manage the overall front-desk experience.
• Serve refreshments, water bottles, tea/coffee, and welcome kits to guests promptly upon seating.
• Direct visitors to assigned sales managers or waiting areas to ensure zero idle waiting time.
• Customer Outreach & Call Management:
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• Handle incoming inquiries, direct calls to relevant sales executives, and log caller details accurately.
• Perform outbound follow-up and confirmation calls for scheduled site visits and appointments.
• Maintain a polite, engaging, and highly customer-friendly telephone manner.
• Front Desk Operations & Record Keeping:
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• Maintain the daily visitor register (physical/digital) capturing contact details, sourcing channels, and sales executive assignments.
• Coordinate with the housekeeping and site team to ensure the reception area, lounge, and customer discussion tables remain spotless and presentable.
• Manage inventory for office stationery, brochures, floor plans, branded merchandise, and refreshment supplies.
• Work Schedule & Availability:
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• Mandatory weekend & holiday availability: Work on Sundays and public holidays (with designated weekday off-rotation), matching peak customer site-visit schedules.
• Key Qualifications & SkillsExcellent verbal communication and interpersonal skills in English, Hindi, and Marathi.
• Customer-first attitude with strong active listening and problem-solving abilities.
• Prior experience in front desk, reception, hospitality, or real estate sales gallery roles preferred.
• Basic computer literacy (MS Office / ERP data entry) for daily visitor logging.