Operations Manager

About eMediWrite

eMediWrite is a specialised medical communications and healthcare content company serving pharmaceutical, healthcare, medical device and allied organisations.

We work on multiple scientific, medical, educational and communication projects simultaneously and are looking for an Operations Manager who can bring structure, accountability, speed and predictability to our execution process.

The Role

This is a high-ownership operations role.

The Operations Manager will be responsible for ensuring that projects move smoothly from brief → planning → allocation → execution → review → client delivery.

You will coordinate people, timelines, priorities, quality and client requirements while ensuring that the organisation delivers work on time, at the expected quality and within planned effort/cost.

This is not a purely administrative position.

We are looking for someone who can run operations, solve problems, enforce processes and hold people accountable.

Key Responsibilities

1. Project & Workflow Management

• Own day-to-day execution of multiple projects.
• Convert client requirements into actionable internal workflows.
• Plan timelines, milestones and deliverables.
• Allocate work to writers, designers, reviewers and other team members.
• Track every project from initiation to completion.
• Identify bottlenecks before they become delivery problems.
• Ensure projects are delivered within committed timelines.

2. Team Management

• Coordinate daily activities of the operations/execution team.
• Allocate work based on workload, capability and deadlines.
• Monitor individual productivity.
• Follow up on pending work.
• Ensure team members meet agreed timelines.
• Identify performance issues and escalate persistent problems.
• Maintain discipline around attendance, communication and task completion.
• Build a culture of ownership and accountability.

3. Quality & Process Control

• Ensure deliverables meet eMediWrite's quality standards.
• Establish and enforce SOPs and checklists.
• Monitor errors, rework and client corrections.
• Identify recurring quality problems and implement corrective actions.
• Ensure appropriate review/approval processes are followed.
• Reduce avoidable rework and operational leakage.

4. Client Delivery

• Ensure timely delivery of client projects.
• Coordinate internally to resolve urgent client requirements.
• Track client feedback and ensure timely action.
• Escalate delivery risks to management early.
• Ensure commitments made to clients are realistically planned and executed.

5. Productivity & Capacity Management

• Track team workload and capacity.
• Identify under-utilisation and overloading.
• Improve resource allocation.
• Monitor turnaround time for different types of projects.
• Identify opportunities to automate or streamline repetitive processes.
• Improve overall operational efficiency.

6. Management Reporting

Prepare regular operational reports covering:

• Projects in progress
• Projects completed
• Pending deliverables
• Delayed projects
• Team workload
• Individual productivity
• Quality/rework
• Client revisions
• Resource utilisation
• Operational bottlenecks
• Upcoming deadlines
• Escalations requiring management attention

Key Performance Indicators (KPIs)

The Operations Manager will be evaluated primarily on measurable outcomes:

Delivery

• On-time delivery %
• Projects completed within committed timelines
• Number of delayed projects
• Average turnaround time

Quality

• Error rate
• Client revision rate
• Rework %
• Quality-related escalations

Productivity

• Team utilisation
• Individual productivity
• Work completed per person
• Capacity utilisation

Process

• SOP adherence
• Task tracking discipline
• Timely escalation of risks
• Reduction in operational bottlenecks

Business Impact

• Reduction in avoidable costs
• Improved project profitability
• Better utilisation of existing resources
• Improved client satisfaction and repeat business

Success in this role is measured by how reliably the organisation delivers—not simply by how busy the team appears.

Candidate Profile

Must Have

• 3–7 years of experience in operations/project management.
• Experience managing people and multiple projects simultaneously.
• Strong organisational and follow-up skills.
• Excellent written and verbal communication.
• Strong problem-solving ability.
• Comfortable working with deadlines and competing priorities.
• Ability to monitor team performance and enforce accountability.
• Strong Excel/Google Sheets/MS Office skills.
• Experience with project management tools or CRM/workflow systems is preferred.

Preferred Background

Experience in one or more of the following:

• Medical communications
• Pharma
• Healthcare
• Advertising
• Digital marketing
• Content agencies
• Publishing
• Education/training
• B2B service organisations
• Project management
• Agency operations

Candidates who understand content/project execution environments will have an advantage.

Who Will Do Well in This Role?

You are likely to succeed if you:

• Naturally organise people and work.
• Follow up without being asked.
• Notice problems before management does.
• Don't accept repeated excuses for missed deadlines.
• Can have difficult conversations professionally.
• Can prioritise when everything appears urgent.
• Are comfortable using data to manage performance.
• Like creating systems and SOPs.
• Take ownership when something goes wrong.
• Can move between strategic planning and daily execution.
• Are focused on outcomes rather than activity.

Who Should NOT Apply?

Please do not apply if you:

• Want a purely administrative role.
• Prefer to work independently without managing people.
• Are uncomfortable following up with team members.
• Avoid difficult performance conversations.
• Prefer to wait for management instructions.
• Are uncomfortable working with deadlines and targets.
• Believe operations means only maintaining spreadsheets and sending reminders.
• Are unable to take ownership when execution problems occur.

Compensation Structure

Fixed Salary + Performance Incentive

Additional monthly/quarterly performance incentives based on:

• On-time delivery
• Team productivity
• Quality
• Reduction in rework
• Process compliance
• Client satisfaction
• Operational efficiency

Earning Potential

₹20,000 fixed + performance incentives

Expected earning for a strong performer can reach ₹25,000–₹30,000+ per month

Exceptional performance may be rewarded beyond the standard incentive range.

The objective is to ensure that higher operational performance results in higher compensation.

Career Growth

Operations Executive → Operations Manager → Senior Operations Manager → Head of Operations

A high-performing Operations Manager may eventually take ownership of the entire execution function, including:

• Team management
• Resource planning
• Process design
• Quality systems
• Project delivery
• Operational profitability
• Hiring and training

Working Style

This is a high-accountability, performance-oriented role.

We value:

Ownership | Discipline | Speed | Quality | Accountability | Process | Problem Solving | Client Focus

The Operations Manager is expected to operate as a business owner within the organisation, not simply as a coordinator.

Application Questions

Candidates should be prepared to answer:

1. How many years of operations/project management experience do you have?
2. How many people have you directly managed?
3. How many projects have you typically managed simultaneously?
4. What KPIs were you responsible for in your previous role?
5. How did you track team productivity?
6. What system did you use to ensure deadlines were met?
7. Describe a situation where a team member repeatedly missed deadlines. What did you do?
8. How did you reduce errors or rework in your previous organisation?
9. Have you worked with pharma, healthcare, medical communications or content agencies?
10. What project management/CRM/workflow tools have you used?
11. What is your current salary?
12. What is your expected salary?
13. How soon can you join?

Selection Process

Stage 1: CV/application screening

Stage 2: Initial interview

Stage 3: Operations case study / practical assessment

Stage 4: Management interview

Stage 5: Final selection & offer

Apply Now

If you are an organised, decisive and execution-focused operations professional who can manage people, deadlines, quality and processes—and wants to grow into a senior operations leadership role—we would like to hear from you.

Join eMediWrite and help us build an operation that is scalable, predictable and high-performing.