Business Development Executive (BDE)

Job Title: International Business Development Executive – Caroline Healthcare

Company Name: Caroline Healthcare Pvt. Ltd.

Head Office Address: 602, Caroline healthcare, Naurang house, K.G Marg, C.P New Delhi

Department: Marketing Department

Experience Required: Minimum 2 year

PayScale: 20k to 25k per month (negotiable)

Working Days & Timing: Monday to Saturday, 10:00 a.m. to 6:00 p.m.

Travel Allowance as per company policy

About Caroline Healthcare:

Established in 2020, Caroline Healthcare is a trusted provider of comprehensive at home medical services, including doctor consultations, nursing care, physiotherapy, diagnostics, ICU care, and palliative support. We collaborate with leading hospitals across Delhi NCR to deliver compassionate, technology-driven healthcare in the comfort of our patients’ homes.

Web - www.carolinehealthcare.com

Job Summary:

We are seeking a motivated, empathetic, and professionally presentable International Patient Relation Executive to join our Caroline healthcare team. The role is responsible for coordinating with foreign/international patients and their family members and ensuring smooth, timely, and professional support throughout their healthcare journey. The position also involves promoting Caroline Healthcare services, maintaining relationships with doctors and hospital staff, supporting referrals, and assisting the Operations Team when international patients are not present.

Key Responsibilities:

·        Act as the primary point of contact for patients throughout their healthcare journey.

·        Coordinate airport pick-up and drop-off for foreign/international patients

·        Accompany and assist patients during airport-to-hospital and hospital-to-airport transfers, whenever required.

·        Handle patient/family queries professionally and escalate issues to the Operations Head/Management when required.

·        Promoting the Caroline healthcare services (e.g., diagnostics, ICU set-up, GDA, Nursing staff etc.) and treatment facilities of the organization patients.

·        Build and maintain strong relationships with doctors, hospital staff, and referral partners to ensure consistent business flow

·        Generate patient referrals and supporting the organization’s business development activities.

·        Update management regarding patient movements, appointments, visits, and pending requirements.

·        Handle urgent situations calmly and coordinate with the appropriate team for immediate support.

·        Also, whenever there are no international patients requiring on-ground coordination, the employee will be required to work from the office and coordinate with the Operations Team on ongoing patient-related and operational activities.

Educational Qualification:

·        Minimum qualification: Graduate (Preferred in Healthcare, or Business Administration) & Marketing, or related field.

·        Candidates with relevant experience in healthcare, hospital coordination, patient relations, hospitality, travel coordination, or customer service will be preferred.

·        Experience in handling international/foreign patients will be an added advantage.

·        Knowledge of additional languages, particularly Uzbeki, will be an advantage.

Required Skills & Qualifications:

·        Flexible with travel and patient-related requirements.

·        Comfortable interacting with people from different backgrounds and nationalities.

·        Willing to travel locally for airport, hospital, and patient-related coordination.

·        Excellent relationship-building skills with doctors and healthcare professionals

Why Join

 Caroline Healthcare?

·        Be part of a mission-driven organization dedicated to transforming home healthcare services.

·        Collaborate with a team of passionate professionals in a supportive work environment.

·        Opportunities for professional growth and development.

How to Apply Interested candidates can share their resume at hr@carolinehealthcare.com or contact HR Saloni (9717265500) for more details.