Technical Support Engineer

Job Summary:

We are looking for a Service engineer to Provide Technical Support,

Installation, troubleshooting, and Maintenance for our Billing software

Solutions.

Key Responsibilities:

·       Install, configure, and maintain Billing Software Remotely/Directly.

·       Troubleshoot software issues, provide resolutions, and escalate

Complex problems when needed.

·       Provide technical support via phone, email.

·       Conduct software training sessions for clients.

·       Collaborate with the development team for bug fixes and feature

·       Improvements.

·       Maintain documentation of customer issues and resolutions.

·       Ensure customer satisfaction by delivering timely and effective

·       Solutions.

·        Stay updated on software updates and enhancements.

Required Skills & Qualifications:

·       Bachelor’s degree in IT, Computer Science, or a related field (or

·       Relevant Experience).

·       Strong problem –solving and troubleshooting skills.

·       Familiarity with SQL databases, Windows and networking is a plus.

·       Good communication skills for customer interaction and training.

·       Ability to work independently and manage multiple tasks.

·       Willingness to travel for on-site support if required.