Business Development Manager (BDM)

Job SummaryWe are seeking a results-driven Business Development Manager to grow our travel and tourism sales, with a strong focus on Hajj and Umrah packages. The role involves building B2B and B2C channels, managing key accounts, driving seasonal sales campaigns, and ensuring compliance with all Hajj/Umrah regulations and service standards. The ideal candidate combines sales strategy, relationship-building, and a solid understanding of religious tourism.

Key ResponsibilitiesSales & Revenue Growth

• Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets for Hajj, Umrah, and leisure travel products.
• Identify new business opportunities, markets, and customer segments (families, groups, corporate, community organizations).
• Plan and lead early-booking and seasonal campaigns ahead of Hajj, Ramadan, and peak Umrah periods.
• Prepare sales forecasts, pipelines, and performance reports for management.

B2B Partnerships & Agent Network

• Build and manage relationships with travel agents, sub-agents, mosques, Islamic centers, community groups, and corporate clients.
• Negotiate contracts and rates with hotels, airlines, transport providers, and Saudi ground handlers.
• Develop group booking programs and agent incentive schemes.

Customer Relationship Management

• Consult with clients on package options (accommodation, flights, visas, transport, guided ziyarat, and special services).
• Ensure high customer satisfaction through clear communication, transparent pricing, and after-sales support.
• Handle escalations and feedback, and maintain repeat/referral business.

Product & Market Development

• Design and price competitive Hajj and Umrah packages (economy, standard, premium, VIP) in coordination with operations.
• Monitor competitors, pricing trends, and Saudi Ministry of Hajj and Umrah updates and policy changes (e.g., Nusuk platform requirements).
• Recommend new products such as Umrah plus Madinah/Makkah extensions, Ramadan packages, and Islamic heritage tours.

Marketing Coordination

• Work with the marketing team on digital campaigns, social media, WhatsApp marketing, community events, and awareness seminars.
• Represent the company at travel exhibitions, roadshows, and pre-Hajj briefings.

Compliance & Operations Liaison

• Ensure all packages and bookings comply with UAE and Saudi regulations, licensing, and Hajj quota rules.
• Coordinate with visa, ticketing, and operations teams for smooth delivery from booking to return.

Team Leadership

• Lead, train, and motivate sales executives and consultants; set KPIs and conduct performance reviews.

Qualifications & RequirementsEducation

• Bachelor's degree in Business, Marketing, Travel & Tourism, or related field (MBA is a plus).

Experience

• 5+ years in travel and tourism sales, with at least 2-3 years in Hajj and Umrah or religious tourism.
• Proven track record of meeting or exceeding sales targets.
• Experience managing agent networks and B2B accounts.

Technical Skills

• Knowledge of GDS (Amadeus/Sabre/Galileo), CRM systems, and the Saudi Nusuk / Maqam / Motawif platforms.
• Strong understanding of Hajj/Umrah visa processes, packages, and logistics.
• Proficiency in MS Office and sales reporting tools.

Soft Skills

• Excellent negotiation, communication, and presentation skills.
• Strong cultural awareness and sensitivity to religious requirements.
• Leadership, problem-solving, and ability to work under seasonal pressure.
• Fluency in English and Arabic; Urdu/Hindi/Malayalam or other community languages are an advantage.
• Key Performance Indicators (KPIs)Revenue and booking targets achieved (Hajj, Umrah, other packages)
• Number of new B2B partners and agents onboarded
• Conversion rate of leads to bookings
• Customer satisfaction and repeat/referral rate
• Sales team performance and target attainment
• Compliance and audit record
• What We OfferCompetitive salary plus performance-based commission/incentives
• Visa, medical insurance, and annual air ticket (as per company policy)
• Career growth in a fast-expanding travel company
• Opportunity for company-sponsored Umrah/Hajj familiarization trips