Restaurant Manager

RESTAURANT MANAGER – JOB DESCRIPTIONPosition: Restaurant Manager (RM)

Department: Operations / F&B

Reports To: Area Manager / Operations Manager

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• Key ResponsibilitiesManage the complete day-to-day operations of the restaurant.
• Ensure excellent guest service and maintain restaurant service standards.
• Supervise Captains, Stewards, GREs and other FOH staff.
• Prepare duty rosters, shift allocations and daily briefings.
• Coordinate closely with the Kitchen, Bar, Cashier and other departments.
• Handle guest complaints, feedback and service recovery professionally.
• Drive restaurant sales through upselling, promotions and effective team management.
• Monitor daily sales, covers, average bill value and operational performance.
• Ensure proper cash handling, POS operations and billing procedures.
• Monitor food quality, hygiene, cleanliness and restaurant presentation.
• Control wastage, breakage, pilferage and other operational costs.
• Maintain inventory and ensure timely coordination for stock requirements.
• Train, coach and motivate staff to improve service and performance.
• Ensure compliance with company SOPs, discipline, grooming and attendance.
• Prepare daily operational reports and highlight issues to management.
• Support events, corporate bookings and special guest requirements.
• Ensure smooth opening and closing procedures of the outlet.
• Candidate ProfileGraduate / Diploma in Hotel Management or Hospitality preferred.
• 3–6 years of experience in restaurant/F&B operations, with relevant supervisory or managerial experience.
• Strong communication, leadership and guest-handling skills.
• Good knowledge of restaurant operations, POS, sales and basic cost control.
• Presentable, well-groomed and customer-focused.
• Ability to work under pressure and manage a high-volume restaurant.
• Flexible to work rotational shifts, weekends and holidays.

Key Performance AreasSales | Guest Satisfaction | Team Management | Cost Control | Hygiene & SOP Compliance | Staff Productivity | Operational Excellence