Customer Support Executive

About Explorex

We are revolutionising the restaurant industry through our full-stack OS and are backed by YC along with other great investors. We are building an eco-system solution that includes a POS system, QR code based ordering system, Payment solutions etc to provide a seamless experience to our restaurant partners as well as diners. We currently work with more than 350 great brands and are expanding fast.

Read more about us at https://explorex.co/careers.

We are on a mission to democratise tech access to restaurants across India and beyond!

If you are passionate about creating innovative software solutions and making a real impact, Explorex is the perfect fit for you. We offer a dynamic and fast-paced work environment, competitive salary and benefits packages, and professional growth and advancement opportunities. Let me know if you'd be interested in taking this forward.

Here’s what we are solving and why - The restaurant industry in India has not seen serious innovation for over a decade and has only seen delivery platforms and deals platforms, but hardly has a company emerged that helps restaurants run not only efficiently to match today’s consumer expectations but also remove the bottlenecks that prevent it from growing.

Just like the emergence of food delivery platforms has given rise to a new industry - cloud kitchens and just like platforms like Shopify have enabled small businesses to set up not only an online presence but also simplified various processes like payment collection, warehousing and shipping, Explorex envisions itself as the platform that in the next 3 years will enable people to be able to open their dream cafe or restaurant just through a few clicks!

Role and Responsibilities

●Resolving customer complaints brought to your attention.

●Creating policies and procedures.

●Planning the training and standardization of service delivery.

●Monitoring the work of individual representatives and of the team.

●Conducting quality assurance surveys with customers and providing feedback to the staff.

●Possessing excellent product knowledge to enhance customer support.

●Maintaining a pleasant working environment for your team.

Skills & Competencies

●A bachelor’s degree in administration or a related field.

●A minimum of 1 year experience.

●Excellent interpersonal and written and oral communication skills.

●Knowledge of CRM systems.

●Computer skills.

●Knowledge of mediation and conflict resolution techniques is preferable.

Job Location: Bangalore, Karnataka.

Employment Type: Full-time

Immediate Joiner