Telecaller Executive Collections

Your job would mainly be to call customers who have not paid their EMI/loan payments on time and ask them to make the payment.

You would likely:

Make outgoing calls to customers.

Explain their overdue EMI/payment.

Ask when they can pay.

Discuss possible repayment arrangements.

Update payment/customer information in their system.

Maintain records/reports.

Deal with customers who may be angry or difficult.

Work toward monthly collection targets.

So this is not a simple data-entry/back-office job. It is a target-based calling/collection job.

💰 Salary

Since you're a fresher, their message says:

₹18,000 CTC

That means the advertised package is ₹18,000, but don't assume you'll receive exactly ₹18,000 in your bank account. Ask them whether ₹18,000 is gross salary or CTC, and what the in-hand salary after PF/ESI/other deductions will be.

Their experience structure is:

Experience Advertised CTC

Fresher ₹18,000

2+ years any field ₹18,000

1+ year Tele Collections ₹19,000

2+ years Tele Collections ₹21,000

Since you're a fresher, your category is ₹18,000.

🎁 Incentives

They are saying you can earn additional incentives depending on your collection performance:

1st slab → ₹3,500

2nd slab → ₹5,000

3rd slab → ₹7,500

Additional spot incentive → ₹2,000/month, but only as a voucher

The important thing is that they haven't told you how much collection you need to achieve for each slab.

For example, they haven't explained whether you need to collect ₹X to get ₹3,500, ₹Y to get ₹5,000, etc.

So ask them for the exact incentive targets/slabs before accepting.